2. Equality & Diversity Mandatory Update

3. Welcome Equality & Diversity, is it good Customer Care? How does the Care Quality Commission connect with Equality & Diversity? What can you do to support Equality & Diversity?

4. The Equality Act 2010 The Equality Act 2010 can be found on the LCHS Staff Intranet Click on ‘Equality & Diversity’

5. Equality Areas Protected Characteristics All definitions on the Equality & Diversity Staff Intranet Page

6. Care Quality Commission 5 key areas linking to Equality & Diversity

7. Equality Delivery System Aimed at improving equality performance & putting equality at the heart of NHS business

8. Signposting Delivering Same-Sex Accommodation Access to Work Stamp it Out Dyslexia Project Other good practices in process Staff Networks

9. Young Carers Card

10. How can I support E&D? Training Understanding the CQC objectives Get involve with the EDS Constantly check the Equality & Diversity part of the staff intranet Sign up for Stamp it Out

11. Is E&D good customer care? “Diversity is not about how we differ. Diversity is about embracing one another's uniqueness.” Ola Joseph

12. Contact Rachel Higgins Equality & Human Rights Trainer rachel.higgins@lpct.nhs.uk Mobile: 07788925983 Confidential Contact nodiscrimination@lpct.nhs.uk Mobile (Answer phone): 07825 862082