2. Business Owner Interview ~ BAGELS ＆ MORE ~ Akina Shirayama Introduction to Business

3. BAGELS & MORE Owner: Mr. David Ramdeo Owner: Mr. David Ramdeo Address: 331 Lexington Avenue (corner of 39th St.) New York NY 10016-2658 Address: 331 Lexington Avenue (corner of 39th St.) New York NY 10016-2658 Tel: 212-297-0666 Tel: 212-297-0666 Menu: http://www.menupages.com/restaura ntdetails.asp?areaid=0&restaurantid= 2664&neighborhoodid=0&cuisineid=8 &home=Y Menu: http://www.menupages.com/restaura ntdetails.asp?areaid=0&restaurantid= 2664&neighborhoodid=0&cuisineid=8 &home=Y http://www.menupages.com/restaura ntdetails.asp?areaid=0&restaurantid= 2664&neighborhoodid=0&cuisineid=8 &home=Y http://www.menupages.com/restaura ntdetails.asp?areaid=0&restaurantid= 2664&neighborhoodid=0&cuisineid=8 &home=Y

4. BAGELS & MORE Cont’d Hours of Operation: Mon thru Fri; 6:30 AM to 8 PM Saturday; 6:30 AM to 3 PM Sunday; 6:30 AM to 1 PM Hours of Operation: Mon thru Fri; 6:30 AM to 8 PM Saturday; 6:30 AM to 3 PM Sunday; 6:30 AM to 1 PM Delivery Service: Mon thru Friday; 6:45 AM to 7:45 PM Saturday; 6:45 AM to 3 PM Delivery Service: Mon thru Friday; 6:45 AM to 7:45 PM Saturday; 6:45 AM to 3 PM Delivery Area: From 34th Street to 45th Street and 1st Ave to 6th Ave Delivery Area: From 34th Street to 45th Street and 1st Ave to 6th Ave

5. OUTSIDE OF THE STORE

7. INSIDE OF THE STORE

9. Japanese Breakfast

10. GOAL Expand the knowledge about the Business Expand the knowledge about the Business Know the Actual Conditions of Owning a Business Know the Actual Conditions of Owning a Business Find the Key to Success Find the Key to Success

11. AGENDA / PLAN Process of Starting a Business Process of Starting a Business Task & Responsibility of an Owner of a Bakery Task & Responsibility of an Owner of a Bakery Form of Business Ownership Form of Business Ownership Way to Deal with Customers & Employees Way to Deal with Customers & Employees Strategy to Compete Strategy to Compete Owner’s Main Ideas Owner’s Main Ideas Know the…

12. Beginning & Experience Delivery Man 1 year Delivery Man 1 year Deliman 3 years Deliman 3 years Owner since 1990 Owner since 1990 He bought a store from his friend.

13. Task & Responsibility Work Six Days a Week from 6:30 Work Six Days a Week from 6:30 Bake Bakeries Bake Bakeries Train & Motivate Employees Train & Motivate Employees Purchase Supplies & Deal with Vendors Purchase Supplies & Deal with Vendors Communicate with Customers Communicate with Customers Listen to Customer’s Need & Think Out New Products Listen to Customer’s Need & Think Out New Products Keep Records Keep Records

14. CORPORATION It’s Easy to Raise Capital It’s Easy to Raise Capital He Can Feel Free He Can Feel Free There is No Disagreements Unlike Partnerships There is No Disagreements Unlike Partnerships He Told Me Corporation is Good Because…

15. To Customers Customer is Always Right ! Customer is Always Right ! Build / Gain the Trust Build / Gain the Trust Friendly Friendly Pleasant Manner Pleasant Manner Good Price Good Price

16. To Employees Hire, Train and Supervise Hire, Train and Supervise Give a Raise, Break, Discount and Free Food Give a Raise, Break, Discount and Free Food Medical Care Medical Care Requirements Requirements Work Hard and Fast Good Customer Service Skills Honesty

17. Compete with Others Set the Price Same as the Competitor Set the Price Same as the Competitor Better Customer Service Better Customer Service Better Products Better Products Better Advertising Better Advertising

18. Main Idea ~Three Important Things~ Attract Customers Attract Customers Have Good Products & Items Have Good Products & Items Have Good Employees Have Good Employees

19. Main IdeaCont’d Keep Advertising Keep Advertising Get a Good Location Get a Good Location Have a Good Customer Service & Make Frequent Customers Have a Good Customer Service & Make Frequent Customers Make Good Price Make Good Price Be Better than Competitors Be Better than Competitors Work with Fast Pace & Do Quick Thinking Work with Fast Pace & Do Quick Thinking

20. CONCLUSION He Has… a Suitable Personality a Suitable Personality as an Owner as an Owner He Has Skills & Experience He Has Skills & Experience He Has Good Employees He Has Good Employees I Learned about… the Conditions of Owning a Bakery the Business More Than I Did Before

21. ☆ His Store will be around one year from now ☆ ☆ I’ll Keep in Touch with the Owner ☆ ☆ I Recommend This Business for an Internship ☆ The END