2.  Appearance communicates level of confidence and positive self-esteem  First impressions are based on appearances and form quickly  Rules about appearance may vary  Certain professional standards apply to most health careers Copyright © 2004 by Thomson Delmar Learning. ALL RIGHTS RESERVED.2

3.  Health care involves promoting health and preventing disease  Health care workers serve as role models  Diet  Rest  Exercise  Good posture  Avoid use of tobacco and drugs Copyright © 2004 by Thomson Delmar Learning. ALL RIGHTS RESERVED.3

4.  Required in some health occupations  Neat, well-fitting, clean, and wrinkle-free  Choose undergarments that will not show  Avoid extreme styles  Follow standards established by place of employment Copyright © 2004 by Thomson Delmar Learning. ALL RIGHTS RESERVED.4

5.  Some occupations allow use of regular clothing in lieu of uniforms  Must be clean, neat, and in good repair  Style that allows for body movements  Should be appropriate for position  Washable and less expensive to maintain Copyright © 2004 by Thomson Delmar Learning. ALL RIGHTS RESERVED.5

6.  Name badge  Shoes  Personal hygiene  Nails  Hair  Jewelry  Makeup Copyright © 2004 by Thomson Delmar Learning. ALL RIGHTS RESERVED.6

7.  Find out rules or standards established by agency  Abide by the rules  Maintain a neat, clean, professional appearance Copyright © 2004 by Thomson Delmar Learning. ALL RIGHTS RESERVED.7

8.  Certain personal/professional characteristics and attitudes apply to all health occupations  You should make every effort to develop these characteristics and attitudes and incorporate them into your personality Copyright © 2004 by Thomson Delmar Learning. ALL RIGHTS RESERVED.8

9.  Empathy  Honesty  Dependability  Willingness to learn  Patience  Acceptance of criticism  Enthusiasm Copyright © 2004 by Thomson Delmar Learning. ALL RIGHTS RESERVED.9

10.  Self-motivation or self-initiative  Tact  Competence  Responsibility  Discretion  Team player Copyright © 2004 by Thomson Delmar Learning. ALL RIGHTS RESERVED.10

11.  All characteristics and attitudes must be practiced and learned  Some take more time to develop  Be aware of these characteristics  Strive constantly to improve  Will help you provide good patient care  Will make you a valuable asset to your employer and others Copyright © 2004 by Thomson Delmar Learning. ALL RIGHTS RESERVED.11

12.  In any health care career, you will be part of an interdisciplinary health care team  Team concept was created to provide quality holistic health care for every patient  Teamwork consists of many professionals, with different levels of education, ideas, backgrounds, and interests, working together for the good of the patient Copyright © 2004 by Thomson Delmar Learning. ALL RIGHTS RESERVED.12

13.  Teamwork improves communication and continuity of care  Every person on the team must understand the role of each team member  A leader is an important part of any team  Good interpersonal relationships are essential  Legal responsibilities Copyright © 2004 by Thomson Delmar Learning. ALL RIGHTS RESERVED.13

14.  Poor relationships interfere with quality of care, goals, and work satisfaction  Respect differences due to cultural and ethnic backgrounds, gender, age, socioeconomic status, lifestyle preference, beliefs, and levels of education  Show sensitivity to the hopes, feelings, and needs of team members Copyright © 2004 by Thomson Delmar Learning. ALL RIGHTS RESERVED.14

15.  Golden Rule: treat others as you would want to be treated  Have a positive attitude  Be willing to laugh at yourself  Be friendly and cooperative  Assist others  Listen carefully Copyright © 2004 by Thomson Delmar Learning. ALL RIGHTS RESERVED.15

16.  Respect the opinion of others  Be open-minded and willing to compromise  Don’t criticize others  Practice good communication skills  Support and encourage team members  Perform your duties to the best of your ability Copyright © 2004 by Thomson Delmar Learning. ALL RIGHTS RESERVED.16

17.  Deal with conflict in a positive way  Meet with people involved to discuss it  Listen to each other’s point of view with respect  Avoid accusations and hostility  Solve problems cooperatively Copyright © 2004 by Thomson Delmar Learning. ALL RIGHTS RESERVED.17

18.  Sometimes a mediator may be needed  Grievance policies define official process  To meet team goals, conflict must be resolved Copyright © 2004 by Thomson Delmar Learning. ALL RIGHTS RESERVED.18

19.  Effective teams are the result of hard work, patience, commitment, and practice  When each individual participates fully in the team and makes every effort to contribute to the team, the team achieves success Copyright © 2004 by Thomson Delmar Learning. ALL RIGHTS RESERVED.19

20.  Purpose: encourage people to work together and do their best to achieve common goals  Definition of a leader  Myths  Characteristics of a leader  Categories of leaders Copyright © 2004 by Thomson Delmar Learning. ALL RIGHTS RESERVED.20

21.  Democratic  Laissez-faire  Autocratic Copyright © 2004 by Thomson Delmar Learning. ALL RIGHTS RESERVED.21

22.  All types of leadership have advantages and disadvantages  In some rare situations, an autocratic leader may be beneficial  Democratic leader usually presented as most effective for group interactions  Respecting the rights and opinions of others is an important guide for a leader Copyright © 2004 by Thomson Delmar Learning. ALL RIGHTS RESERVED.22

23.  Definition of stress  Stressors  What causes stress  Sympathetic nervous system response  Parasympathetic nervous system recovery  Stress is universal  Benefits of stress Copyright © 2004 by Thomson Delmar Learning. ALL RIGHTS RESERVED.23

24.  Negative effects of stress  Learning to control stress  Stressors – how to problem solve  Managing stress reactions  Stop  Breathe  Reflect  Choose Copyright © 2004 by Thomson Delmar Learning. ALL RIGHTS RESERVED.24

25.  Live a healthy life  Take breaks  Relax with a warm bath  Listen to quiet, soothing music  Close your eyes, take deep breaths, and relax each muscle group  Seek support from others Copyright © 2004 by Thomson Delmar Learning. ALL RIGHTS RESERVED.25

26.  Meditate  Use imagery  Enjoy yourself  Renew yourself  Think positively  Develop outside interests  Seek assistance or delegate tasks  Avoid too many commitments Copyright © 2004 by Thomson Delmar Learning. ALL RIGHTS RESERVED.26

27.  Stress is constant and cannot be avoided  Be aware of causes  Learn how to respond  Solve problems effectively  Practice techniques to reduce  Be mindful of patient’s stress  Patient’s can use same techniques to cope Copyright © 2004 by Thomson Delmar Learning. ALL RIGHTS RESERVED.27

28.  Definition  Helps prevent or reduce stress  First step is to keep an activity record  Start to organize time based on information collected in activity record Copyright © 2004 by Thomson Delmar Learning. ALL RIGHTS RESERVED.28

29.  Why set goals?  Short- and long-term goals  Completion of goals results in satisfaction, sense of accomplishment, and motivation to attempt other goals Copyright © 2004 by Thomson Delmar Learning. ALL RIGHTS RESERVED.29

30.  State in positive manner  Define clearly and precisely  Prioritize multiple goals  Write goals down  Make sure at right level – should present challenge, but not be impossible to complete Copyright © 2004 by Thomson Delmar Learning. ALL RIGHTS RESERVED.30

31.  Focus on how to accomplish goals  Review necessary skills  What information do you need to gather?  What resources will be needed?  Identify potential problems  Prioritize goals  Organize steps Copyright © 2004 by Thomson Delmar Learning. ALL RIGHTS RESERVED.31

32.  If goal is achieved, enjoy sense of accomplishment and satisfaction  If goal is not achieved, evaluate why failed  Was it realistic?  Did you lack needed skills/knowledge?  Is there another way to achieve the goal?  Remember, failure can be a positive learning experience Copyright © 2004 by Thomson Delmar Learning. ALL RIGHTS RESERVED.32

33.  Analyze and prioritize  Identify habits and preferences  Schedule tasks  Make a daily “to do” list  Plan your work  Avoid distractions  Take credit for a job well done Copyright © 2004 by Thomson Delmar Learning. ALL RIGHTS RESERVED.33

34.  Time management provides for an organized and efficient use of time  Won’t always succeed when unexpected events occur  If fail, reevaluate goals and revise the plan  Patience, practice, and an honest effort are the best guides to a healthier, more content life Copyright © 2004 by Thomson Delmar Learning. ALL RIGHTS RESERVED.34