1. http://www.icoachacademy.comInternational Coach Academy ROI vs VOI

2. http://www.icoachacademy.comInternational Coach Academy Core Issues for Business 1. How to attract and keep talented people 2. How to increase profitability and shareholder value 3. How to increase creativity, productivity and customer satisfaction

3. http://www.icoachacademy.comInternational Coach Academy Change is accelerating Risk and uncertainty are increasing Complexity is increasing The New Operating System

4. http://www.icoachacademy.comInternational Coach Academy Time Fear Bottom Line Today’s Business Environment

5. http://www.icoachacademy.comInternational Coach Academy Fear vs Trust We must abandon the FEAR paradigm of old for a new paradigm of trust in ourselves, in others, and in progress.

6. http://www.icoachacademy.comInternational Coach Academy The Nature of Change “….personal change must precede or at least accompany management or organisational change….attempting to change an organisation without first changing one’s habit patterns is analogous to attempting to improve one’s tennis game before developing the muscles that make better strokes possible.” Steven Covey

7. http://www.icoachacademy.comInternational Coach Academy Enter Coaching…

8. http://www.icoachacademy.comInternational Coach Academy Coaching seen as not connected to the needs of the business. Decision science – making an assessment and decision to implement coaching. Needing a tool to measure coaching Coaching Today

9. http://www.icoachacademy.comInternational Coach Academy Current tool - ROI Kirkpatrick’s Model Level 1 Reaction Level 2 Learning Level 3 Behaviour Level 4 Business Objectives Measuring Coaching

10. http://www.icoachacademy.comInternational Coach Academy Measuring Coaching Phillips Model Same first four steps as Kirkpatrick Level 5 Return on Investment BCR = program benefits Program costs ROI (%) = Net Program Benefits X 100 Program Costs

11. http://www.icoachacademy.comInternational Coach Academy Very costly Coach centred Training tool Doesn’t include the intangible Long term Evaluating ROI

12. http://www.icoachacademy.comInternational Coach Academy Value/s of Investment What is it? How does it work? Introducing VOI

13. http://www.icoachacademy.comInternational Coach Academy VOI Values Intent Behaviours Outcome Measured by the client

14. http://www.icoachacademy.comInternational Coach Academy ROI vs VOI ROIVOI Left brained Trainer centred Science System Financial Return Goals Right brained Client centred Art/humanistic Organic Value Creation Values

15. http://www.icoachacademy.comInternational Coach Academy Lets find the middle point – the whole brained – the white space

16. http://www.icoachacademy.comInternational Coach Academy Thank You Bronwyn Bowery-Ireland bron.bi@icoachacademy.com