1. CYSSC - Cluster 2.0 Vision & Project Plan Medium Sensitivity Aug 29, 2011 Cluster 2.0 Project Team

2. Cluster 2.0 – Vision & Project Plan MEDIUM SENSITIVITY Building momentum for Cluster 2.0 2 Be steadfast in your commitment by continuing to build momentum for the transformation and taking advantage of the current enthusiasm of many of your managers and staff Building capability and capacity to sustain the initiative and work effort including active participation of senior leadership Listen and learn continue to bring fresh thinking to Cluster 2.0 – examine the work you are doing now and ask yourself how it relates to Cluster 2.0 – connect with the Project team to align efforts Identify and engage Lean and Kanban champions to champion additional pilots e.g., FRO, Operations Determine and commit to Phase 2 priorities Operationalizing MAPS Applications (Building Technology Build Centres and developing repeatable and scalable processes for transition) Organizational Design Change Management Strategy (incl. Learning Strategy, Workforce Transition etc.) Build a single compelling vision and commit to it Tone from the top – strong sponsorship from all cluster executives Communicate a compelling vision and program strategy that outlines your transformation journey over the next 2 years and ‘what’s in it for staff’ at key milestones along the way Start to engage staff in your thinking Building momentum for Cluster 2.0

3. Cluster 2.0 – Vision & Project Plan MEDIUM SENSITIVITY High level Cluster 2.0 roadmap 2011 Design Strategic BRM Prioritization & Intake (Governance) Operations Partner Management Pilots Org Design 2012 Implementation Strategic BRM (Phased) Prioritization & Intake (Phased) Pilots Org Design (Phased) Technology Build Centres/ Solutions Delivery (Phased) FCMS Partner Management Support Model Technology Build Centres/ Solutions Delivery 2013/2014 Implementation Strategic BRM Prioritization & Intake (Phased) Pilots Org Design SSSMP Partner Management Support Model Technology Build Centres/ Solutions Delivery CPIN Partner Management Support Model Technology Build Centres/ Solutions Delivery 3 Cluster 2.0 Cluster: Work is completed by dynamic and collaborative teams with a focus on delivering COTS based solutions to the cluster’s clients Strategic BRM: Client ministries see the strategic value provided by the ministry and are central to the cluster’s culture Strategic BRM: Measurable client satisfaction at the strategic and tactical level Prioritization & Intake: Prioritized work is delivered by Technology Build Centres resulting in predictable delivery Solutions Delivery: A significant number of Legacy Applications have been decommissioned with all three MAPs Applications in production Solutions Delivery: COTS based solutions are delivered using Lean/ Kanban principles with a focus on continuous improvement Operations: Operations is able to support mission critical apps 24x7 Partner Management: Ability to establish dynamic Technology Build Centres while overseeing quality application delivery Org Design: Structural changes to support the above have been implemented FTIS (CPIN) Support Model Technology Build Centres/ Solutions Delivery

4. Cluster 2.0 – Vision & Project Plan MEDIUM SENSITIVITY FCMS Support (60 days) FCMS Go Live Election Strategic BRM Strategic BRM Conceptual Model Training & Rollout High Level Role Profiles Ministry Education Refine Model & Role Profiles Skills Mapping Sourcing Candidates Interaction Model Solutions Delivery Pilot design, training, launch & execution MAPS Resource Deployment Additional pilots design, launch and execution Rationalize Application Portfolio Solutions Delivery Org Design Current phase deliverable Prioritization & Intake (Governance) Governance Model Prioritization & Intake Implementation (phased) Rationalize Reporting and Stage Gates/ Capacity Allocation and Refinement Terms of Reference Prioritization Criteria Process VSM Organizational Design Role mapping for entire organization Complete Overall Org Structure Design Conduct Skills Inventory Functional Design & Model Operations SD / Ops/ ITS Hand-Offs (R&R) FCMS Support Model High Level Role Profiles Partner Management Define Vision Interaction Models Conduct Skills Assessment Training Change Management Strategy – Learning, workforce transition etc. (ongoing review) Cluster 2.0 project roadmap 2011 Q2 (Jul – Sep)2011 Q3 (Oct – Dec)2011 Q4 (Jan – Mar)2012 Q1 (Apr – Jun) Current Priorities Design Mid-Term Priorities Detailed Design & Implementation Longer Term Priorities Implementation Change Management Communications Ongoing Communication & Engagement Activities Stakeholder Assessment Develop Change Management Plan Develop Impact Assessment Phase 2 60 Day Communications Plan Leadership Alignment/ Stakeholder Engagement Develop Job Descriptions Execute Interaction Models Prelim VSM Governance VSM Develop Job Descriptions Ops./ Client Triage Function High Level Role Profiles Refine Interaction Models FTIS Support Model Curam Tech Build Centre FTIS Ops Acceptance

5. Cluster 2.0 – Vision & Project Plan MEDIUM SENSITIVITY CPIN Go Live SSSMP Go Live Strategic BRM Solutions Delivery Prioritization & Intake (Governance) Organizational Design Operations Partner Management Ongoing Change Management Activities and Execution of Change Management Plan Cluster 2.0 project roadmap 2012/13 Q2 (Jul – Sep) 2012/13 Q3 (Oct – Dec) 2012/13 Q4 (Jan – Mar) 2013/14 Q1 (Apr – Jun) Longer Term Priorities Implementation Change Management Communications Ongoing Communication & Engagement Activities Execute Workforce Transition Plan Implement Governance Bodies and Prioritization Processes Rationalize Reporting and Stage Gates SSSMP Support (60 days) MAPS Resource Deployment 2013/14 Q2 (Jul - Sep) 2013/14 Q3 (Oct - Dec) 2013/14 Q4 (Jan - Mar) 2014/15 Q1 (Apr – Jun) MAPS Resource Deployment CPIN Support (60 days)