1. www.binus.ac.id Knowledge Management Hendrik Gunawan - 1501173326 Yoga Mahesa P.K - 1501150404

2. www.binus.ac.id Knowledge Management The discipline of enabling individuals, teams and entire organizations to collectively and systematically create, share and apply knowledge, to better achieve their objectives (Ron Young, CEO/CKO Knowledge Associates International)

3. www.binus.ac.id Benefits of Knowledge Management Reduces time-to-market New products are designed and commercialized more quickly and successfully

4. www.binus.ac.id Types of Knowledge Explicit : Information that is written down or codified Tacit : Information that is stored inside a person’s mind

5. www.binus.ac.id Elements of KM Initiative People Process Technology

6. www.binus.ac.id

7. People Refers to Cultural and Behavior Approach Knowledge is created by individuals The creation and sharing of knowledge can only happen when individuals cooperate willingly

8. www.binus.ac.id Process

9. www.binus.ac.id Technology Refers to the network system Facilitate connections : –among knowledgable people –between people and sources of information Through ICT, explicit knowledge can be captured and disseminated

10. www.binus.ac.id BCA VISION –To be the bank of choice and a major pillar of the Indonesian economy MISION –To build centers of excellence in payment settlements and financial solutions for businesses and individuals –To understand diverse customer needs and provide the right financial services to optimize customer satisfaction –To enhance our corporate franchise and stakeholders value

11. www.binus.ac.id BCA Knowledge Management BCA Employee award BCA Customer Education Program BCA IT enabler Customer Knowledge Disaster Recovery Center Internal website for staffs

12. www.binus.ac.id Sources http://echo4share.blogspot.com/2010/10/k nowledge-management-pada-bca.html http://www.slideshare.net/kreaume/knowle dge-management-presentation-1425087# http://www.slideshare.net/miera2209/introd uction-to-knowledge-management- 7904270 http://www.bca.co.id/en/about/cari-tahu- tentang-bca/visi-misi/visi-misi_landing.jsp

13. www.binus.ac.id Thank You