1. Monitoring Competitive & Market Intelligence A Knowledge Management Solution Jean Archambeault, David Li Tang Knowledge Management 15 October 2013, Ottawa

2. 1.Continuous awareness and contextualized interpretation of changes in the external environment 2.Early warnings and anticipative identification of events that may impact or disrupt strategies, activities and projects 2 Needs and targets

3. Meeting the needs of diverse vertical markets 3

4. 4

5. AMI EI In a nutshell  Complete and structured workflow Collect  Organize  Analyze  Deliver  RSS, Scopus, Twitter, LinkedIn …  Granular user rights management  Versatile representation and delivery layers 5 5

6. 6

7. 7

8. In-focus dashboard 8 1 2

9. Benefits for KM monitoring activities  Derive intelligence from multiple sources  Screen and stream information continuously  Support decisions by sense making  Enhance KM productivity  A platform to stimulate thinking and discussion 9

10. 10 Thank you! Jean Archambeault KM Lead Jean.Archambeault@nrc-cnrc.gc.ca David Li Tang Service Development Officer David.Tang@nrc-cnrc.gc.ca