1. 2007 TAX YEARERO TRAINING - MODULE 41 ERO (Transmitter) Training Module 4 Acknowledgements

2. 2007 TAX YEARERO TRAINING - MODULE 42 Available acknowledgements (ACK) will automatically download when transmit e-files  Acknowledgements are posted to your CCH Electronic Mailbox  IRS IRS Acknowledgment  ST Fed/State e-file Ack  EMAIL TaxWise Mail

3. 2007 TAX YEARERO TRAINING - MODULE 43 GETTING ACKNOWLEDGEMENTS  LOG IN TO TRANSMITTING USER’S NAME  CLICK “GET ACKS, MAIL AND UPDATES” UNDER COMMUNICATIONS  SELECT “GET FED/STATE ACKS, MAIL, UPDATES FROM ELECTRONIC FILING CENTER”  CLICK THE “GET” BUTTON  WHEN THE COMMUNICATION SESSION ENDS, CLICK “OK”  SELECT THE FILES TO PROCESS  CLICK “OK”  CLICK THE “ACKS” BUTTON TO DISPLAY THE FULL ACKNOWLEDGEMENT  CLICK THE “PRINT” BUTTON TO PRINT THE ACKNOWLEDGEMENT REPORT RETAIN THE ACK REPORT FOR SUBMISSION TO IRS

4. 2007 TAX YEARERO TRAINING - MODULE 44 Database acknowledgements will automatically process  Automatically process when the communications window is closed  Receive database updates frequently

5. 2007 TAX YEARERO TRAINING - MODULE 45  Defaults to Wide Format  Defaults to show only unprocessed acknowledgements  Select the files you want to process  Click OK Note:You should process and print all acknowledgements and emails. Select acknowledgement window lists the available acknowledgement files

6. 2007 TAX YEARERO TRAINING - MODULE 46  Filters out processed acknowledgement by default  Click the Filter button at the bottom of the Select Acknowledgements window  Check the file types you want to see  Clear the check box for the files you do not want to see Troubleshooting Tip: Change the list of acknowledgements by using filters

7. 2007 TAX YEARERO TRAINING - MODULE 47 A summary of each acknowledgement file appears on your screen  List a brief summary of what each acknowledgement file contains Total returns in file Total returns accepted Total returns Rejected  Click the Details button to display the full acknowledgement Allows you to print your acknowledgement

8. 2007 TAX YEARERO TRAINING - MODULE 48  Click the Printer icon  Click OK to print Click Cancel to quit the printing process  Close the Acknowledgement window Click the X in the upper right corner of the window Print your Acknowledgements and Email

9. 2007 TAX YEARERO TRAINING - MODULE 49  Save the Acknowledgement report for end of season reporting (can print year end total rpt)  Print all acknowledgements  This will print the reject details  Mail Forms 8453 to the appropriate Processing Center as a transmitting document for any forms that are listed on the form.  Forms 8453 must be mailed within 3 days of receiving the acknowledgement  Retain Forms 8879 and backup Forms W-2’s and 1099’s for year end submittal to IRS 3189 Guidelines: Acknowledgements

10. 2007 TAX YEARERO TRAINING - MODULE 410  Detailed reject information contains: TIN (Social Security Number) DCN Form Reference Copy Number Sequence Number Error Code IRS description from the 1345A TaxWise Correction Suggestion Detailed Reject information prints with the IRS acknowledgement

11. 2007 TAX YEARERO TRAINING - MODULE 411 MAJOR REASONS FOR REJECTS  INCORRECT SOCIAL SECURITY NUMBERS  MISSPELLED NAMES  LAST NAME USED ON RETURN DOES NOT MATCH SOCIAL SECURITY RECORDS  INCORRECT EINs  INCORRECT EMPLOYER OR PAYER NAMES

12. 2007 TAX YEARERO TRAINING - MODULE 412  Open the rejected return  Form containing the error will have a red exclamation point (!)  The rejected entry is typically in red Based on the IRS Sequence Number Sequence number equals the e-file number in the status bar Fixing the Rejected Return in TaxWise

13. 2007 TAX YEARERO TRAINING - MODULE 413 FIXING REJECTS Continued  ERROR CODE INDEX & FIELD NUMBERS FOUND IN PUB 1345A  CONTACT TAXPAYER BY PHONE OR BY LETTER TO GET CORRECT INFORMATION  FIX THE ERROR  RUN DIAGNOSTICS AND CREATE AN E- FILE RETURN  IF THE RETURN DOES NOT INVOLVE MAJOR CHANGES, RETRANSMIT THE RETURN

14. 2007 TAX YEARERO TRAINING - MODULE 414 REJECTS REQUIRING NEW SIGNATURES &/OR PINS  CHANGES THAT ARE MORE THAN $50 TO “TOTAL INCOME” OR “AGI” $14 TO “TOTAL TAX,” “FEDERAL INCOME TAX WITHHELD,” REFUND,” OR “AMOUNT YOU OWE.”

15. 2007 TAX YEARERO TRAINING - MODULE 415 REJECTS THAT MUST BE PAPER FILED  CHANGE IN NAME  CHANGE IN SSN  ANOTHER TAXPAYER HAS CLAIMED THE SAME DEPENDENT  CANNOT REACH THE TAXPAYER BY PHONE ??? How can paper be filed if you can’t reach the taxpayer???

16. 2007 TAX YEARERO TRAINING - MODULE 416  Fix the reject  Run Diagnostics  Create a new e-file  Transmit the return Resend the return after reject corrections are complete

17. 2007 TAX YEARERO TRAINING - MODULE 417  Send Extension Returns to… Used to send extension e-files to CCH  Get Acks, Mail and Updates Get acknowledgements and email without sending e-files  Gets Acks Direct from State Will not use  Send TaxWise Mail Send a mail message to TaxWise Customer Support Send a tax return to TaxWise Customer Support Other items in the Communications menu

18. 2007 TAX YEARERO TRAINING - MODULE 418  The following should be kept confidential and in a secured location until the end of tax season.  One signed Form 8879 for each return transmitted with one copy of Forms W-2/1099  Master backup disk with all electronically transmitted returns for IRS SPEC  Copy of IRS Acknowledgement Report for transmitted federal returns  Copy of Declaration Control Report (DCR) for transmitted returns  All TW installations must be in an encrypted drive IRS Record Keeping Guidelines

19. 2007 TAX YEARERO TRAINING - MODULE 419  Publication 4299, Privacy and Confidentiality – A Public Trust Use locked storage Keep flashdrives containing taxpayer data secure Label and account for flashdrives Use passwords to prevent unauthorized access to computers  Review the publication for a complete listing Taxpayer Information must be secure