1. susan norris & andrea steiner 46th Meeting of Directors General Responsible for Public Administration Vienna, 30 May 2006 Eurospeak Online The benefits of a tailor-made English e-learning programme

2. Eurospeak Online A tailor-made e-learning programme to develop English language skills for effective communication in the EU to go online in February 2006.

3. Eurospeak online Benefits 1. Why e-learning? 2. Effective language learning 3. Blended learning norris&steiner

4. Eurospeak online  Efficient  Sustainable  State of the art 1. Why e-learning? norris&steiner

5. Eurospeak online 1. Why e-learning? Efficient  Affords maximum flexibility for a modern public administration:  for large and heterogeneous target groups  “wherever – whenever – whatever” norris&steiner

6. Eurospeak onlinenorris&steiner 1. Why e-learning? Sustainable   Long life & multiple uses   Easily adapted, extended and updated

7. Eurospeak onlinenorris&steiner State of the art   Optimum use of new technology   Up-to-date learning methodology 1. Why e-learning?

8. Eurospeak onlinenorris&steiner 2. Effective language learning… … face-to-face and online:   integrated   needs-based   learner-centred

9. Eurospeak onlinenorris&steiner 2. Effective language learning Integrated:   language skills   vocabulary   grammar   comprehension skills   communication skills   specialised content

10. Eurospeak onlinenorris&steiner 2. Effective language learning Sample integrated task   Language   vocabulary: verb-noun collocations   grammar: verb forms   Specific content   Community law

11. Eurospeak onlinenorris&steiner

12. Eurospeak onlinenorris&steiner

13. Eurospeak onlinenorris&steiner Needs-based:  tailored to the specific needs of public administration  learners’ needs  employers’ needs  learners’ wants 2. Effective language learning

14. Eurospeak onlinenorris&steiner Learner-centred:  maximum practice  authentic communication  learner independence 2. Effective language learning

15. Eurospeak onlinenorris&steiner 3. Blended learning face-to-face seminars + Eurospeak online = more than the sum of their parts

16. Eurospeak onlinenorris&steiner 3. Blended learning Face-to-face seminars   Eurospeak   English for public administration   Making presentations   Meetings and negotiations   Drafting documents

17. Eurospeak onlinenorris&steiner 3. Blended learning As long as international relations depend on face-to-face interaction, civil servants will need face-to-face communication skills training for authentic communication:   total immersion   realistic scenarios   complex social interaction   specific feedback

18. Eurospeak onlinenorris&steiner 3. Blended learning Eurospeak online: thematic framework 1. 1.International Organisations 2. 2.Development and structure of the EU 3. 3.EU Institutions 4. 4.Decision-making in the EU 5. 5.Fundamentals of Community law 6. 6.EU policy areas 7. 7.Austria in the EU 8. 8.National Law 9. 9.Austria’s federal structure 10. 10.The Austrian Civil Service

19. Eurospeak onlinenorris&steiner 3. Blended learning Eurospeak online: i ntegrated language & communication topics   Reading: international agreements, reports, …   Listening: presentations, phone calls, …   Vocabulary: legal terminology, verb-noun collocations, …   Grammar: tenses, gerund, …   Pronunciation: abbreviations & acronyms, word stress, …   Communication: chairing a meeting, writing e- mails, drafting positions, …

20. Eurospeak onlinenorris&steiner 3. Blended learning Tailor-made e-learning provides optimal support for successful face-to-face learning by promoting learner autonomy:   total immersion   realistic scenarios   complex social interaction   specific feedback

21. Eurospeak onlinenorris&steiner 3. Blended learning Effective language learning should be   integrated   needs-based   learner-centred Online & face-to-face language learning are mutually reinforced by their respective strengths:   authentic communication   autonomous learning

22. Eurospeak onlinenorris&steiner 3. Blended learning … … is more than the sum of its parts.

23. Eurospeak onlinenorris&steiner Thank you norris&steiner professional communication in english e-learning authoring and content design susan.norris@aon.at andrea_steiner@aon.atsusan.norris@aon.atandrea_steiner@aon.at +43 1 6070026 +43 1 7127920 http://www.eurospeak.at (as of autumn 2006) With the kind support of…

24. Eurospeak onlinenorris&steiner Badegruber & Partner GmbH E-Learning – Training – Consulting www.CLICKANDLEARN.at Contact: Erich Herber erich.herber@clickandlearn.at