1. KY Leung Safety & Quality Manager Safety Awareness Initiatives and their Effectiveness in MTRCL 11-12 November 2002 1

2. Contents The MTR Corporation Ltd (MTRCL) MTRCL Safety Policy & Safety Plan Safety Awareness Initiatives - Passengers Safety Awareness Initiatives - Staff Safety Awareness Initiatives - Contractor Staff Application of IT to promote Safety Awareness & effectiveness 2

3. The MTR Corporation Ltd A Major Transport Operator in Hong Kong –6 railway lines (including an airport express line) –5 Depots, 1 Operations Central Centre –49 Stations, 94.8 kilometres of tracks –Daily Patronage - 2.3 millions Operating Hours –0600 - 0100 (next day) 3

4. The MTR Network 4

5. 5 Tung Chung Station Hong Kong Station

6. 6 AEL Train URL Train

7. MTR Safety Policy Essentials of Corporate Safety Policy (2000) Safety is an absolute pre-requisite Integral part of our business strategy The Corporation is committed to maintaining a climate of safety awareness and employing management systems that will lead to continuous improvement in safety performance Safety is everyone’s responsibility at all times and affects everything that we do 7

8. Corporate Safety Plan Purposes: Set out safety objectives and targets Collaborate among departments to achieve safety targets Facilitate department/ section heads in formulating own safety plan pertaining to their responsibilities 8

9. … Continued Corporate Safety Plan 2002 Objective 1 - Safety Awareness: Theme: Continue to maintain a high level of safety awareness among staff in all departments and at all levels Targets: 1. Maintain “Safety” as standing agenda in all communication meetings 2. Maintain a Corporate Safety Promotion Programme 3. Hold Corporate Safety Week 4. Host the 2002 HK Inter-company Safety Quiz Leadership: Chairman, the Executive and all Department Heads 9

10. Safety Awareness Initiatives - Passengers Safety Month 10

11. … Continued Safety Awareness Initiatives - Passengers School Talk 11

12. … Continued Safety Awareness Initiatives - Passengers Elderly Programme 12

13. … Continued Safety Awareness Initiatives - Passengers Escalator Safety 13

14. Safety Awareness Initiatives - Staff Corporate Safety Week Safety and Quality Quiz First Aid Competition Inter-company Safety Quiz Accident-free Period Incentive Scheme Safety Champion Safety Toolbox Talk Behaviour-based Safety 14

15. … Continued Safety Awareness Initiatives - Staff Corporate Safety Week 15

16. … Continued Safety Awareness Initiatives - Staff Accident-free Period Incentive Scheme 16

17. … Continued Safety Awareness Initiatives - Staff Inter-company Safety Quiz 17

18. … Continued Safety Awareness Initiatives - Staff First-aid Competition 18

19. … Continued Safety Awareness Initiatives - Staff Behaviour-based Safety Observation and feedback 19

20. Safety Awareness Initiatives - Contractor Staff Contractor Safety Performance Award Scheme 20

21. Applying IT to promote Safety Awareness On-line Access Terminal 21

22. … Continued Applying IT to promote Safety Awareness Enterprise Information Portal 22

23. Applying IT to promote Safety Awareness Operation InfoMall 23

24. Applying IT to promote Safety Awareness Safety Portal 24

32. Applying IT to promote Safety Awareness Operation InfoMall 32

33. Applying IT to promote Safety Awareness ESQ Corner 33

37. Effectiveness - Overall Safety Performance37

38. Safety Performance - Passengers38

39. Safety Performance - Staff39

40. Safety Performance - Contractor Staff40

41. Effectiveness - Behaviour-based Safety Initial response - positive Attitude changes amongst observers Observers set good example to peers Positive reinforcement 41

42. 42 Thank you.