1. Non-Verbal Communication Skills The process of sending and receiving messages without using words, neither spoken nor written.

2. Non-Verbal Communication 1.Facial Expressions 2.Gestures 3.Paralinguistics 4.Body Language and Posture 5.Proxemics 6.Eye Contact 7.Haptics 8.Appearance

3. Facial Expressions

4. Gestures

5. Paralinguistics

6. Body Language and Posture

7. Proxemics

8. Eye Contact

9. Haptics

10. Appearance

11. Influencing Skills

12. “Honest Signals” Activity Interest Mimicry Consistency

13. Influencing Strategies Latent Aware Active Activist PR LI CR PR LI CR PR = Problem Recognition LI = Level of Involvement CR = Constraint Recognition

14. Closing Remarks