1. Relationship of AT Loan Program & Vendors May 24, 2007 Milissa Gofourth Kathy Adams Caroline Van Howe

2. UIC AFP Data  All States  All Years How did you find out about this program?

3. UIC Data - Vendor Referral Advertising1892% Mail3293% WWW2242% Friend6177% Professional102411% Disability Agency219023% Tech Act State Program2683% Vendor / Dealer243826% Bank / Credit Union701% Other7648% Don't Know1572% No Response115112% Total Applicants9421

4. Oklahoma – All Years Advertising10% Mail31% WWW133% Friend82% Professional349% Disability Agency3810% Tech Act State Program338% Vendor / Dealer22456% Bank / Credit Union123% Other267% Don't Know21% No Response62% Total Applicants400

5. Oklahoma Vendors AT Type# Loans # Vendors Computers43 Hearing22626 Home Modifications55 Vehicle Lift Equipment177 Modified Vehicles10410 Repeat Vendors

6. Hearing Aid Dealer  One Dealer Had 62 Loans 10 different borrowers had major complaints 2 defaults  Challenge – Were they selling the best hearing aid for the money? Providing good quality service after the sell? Meeting the 30 day money back guarantee that is required by Oklahoma law?

7. Maintain Program Integrity  Consumer Choice vs. Consumer Protection  Consumer Education – Buyer Beware  Policy Change OkAT does require an evaluation from a licensed audiologist if a person is requesting a guaranty loan for hearing aids. The price of the evaluation can be part of the loan amount. This requirement does not restrict the consumer from purchasing the recommended hearing aid device from any licensed hearing aid dealer.