1. ® Operations Visibility for Intelligent Mail Full Service MTAC May 2011

2. ® OpsVis  Provides Visibility on Full Service Mailings ●On-Time Performance  Available by Mailer  Area, District, Plant, SCF, 5-Digit ZIP Code  Early, On-Time, Late ●Day Certain Delivery Forecasting  Plan Staffing  Consumer Response

3. ® OpsVis  Assist in Improving the Quality of Full Service Commercial Mailings ●Mail Prep Issues Impacting Performance  14 Categories  Containers, Trays, Pieces  Quick Analysis ●Standardized Reporting  Delivery, Container and Compliance Reports  MID & JID

4. ® OpsVis  Census 2010 ●IMb Full Service Success Story

5. ® Delivery Summary - Area Area 1 Area 2 Area 3 Area 4 Area 5 Area 6 Area 7 Area 8 Area 1 Area 2Area 3Area 4Area 5Area 6Area 7 Area 8 NO SCAN RECEIVED

6. ® Delivery Summary - District District 1 District 2 District 3 District 4 District 5 District 6 District 7 District 1District 2District 3District 4District 5District 6District 7 NO SCAN RECEIVED

7. ® Delivery Summary - Plant Plant 1 Plant 2 Plant 3 Plant 1Plant 2Plant 3 NO SCAN RECEIVED

8. ® Delivery Summary - 3-Digit ZIP/SCF 3-Digit ZIP A3-Digit ZIP B3-Digit ZIP C3-Digit ZIP D NO SCAN RECEIVED

9. ® Delivery Summary - 5-Digit ZIP NO SCAN RECEIVED

10. ® Container Summary – Area Level Area 1 Area 2 Area 1Area 2

11. ® Container Summary – Plant Level

12. ® Error Report – Mailer & Job Level

13. ® Intelligent Mail Barcode Service Performance Diagnostics for Commercial Mail Intelligent Mail Barcode Service Performance Diagnostics for Commercial Mail MTAC May 2011

14. ® Full Service Intelligent Mail Barcode  Provides: ●Mail Class ●Mail Owner or Provider ●Unique Mailpiece ID ●Routing ZIP Code  Enables: ●Visibility ●Detailed Analysis Intelligent Mail barcode

15. ® Service Performance Diagnostics  Visibility into Full Service Commercial Mailings thru IMb’s  Reports: ●Trend Charts ●Failed Containers ●Failed Pieces  Drill down to Mailflow Analytics  Determine Root Cause

16. ® Service Performance Diagnostics

17. ® Performance Diagnostics Mailer One XYZABC123  Time Period  Mail Class  District or Mailer ●Mailer Job(s)  Area, District, Plant  Mail Category  Service Standard

18. ® “Mailer One”  On-Time Performance  Failed Pieces Matrix  Failed Pieces Report  Failed Pieces Pareto Matrix ●Area ●District ●Plant  On-Time Performance  Failed Containers by Day of Week Report

19. ® On-Time Performance Mailer One XYZ, ABC, 123 Click for Failed Pieces Matrix

20. ® Failed Pieces Matrix 123 Originating ZIP Destinating ZIPs 0% means all pieces failed Click to view the Failed Pieces Report

21. ® Failed Pieces Report One Mailpiece Mailer One

22. ® Failed Piece Pareto Analysis Mailer One XYZABC123

23. ® RST Failed Pieces by Area Mailer One XYZUVW OPQ LMNIJK XYZUVWRSTOPQLMNIJK RST Drill to District

24. ® Mailer One Failed Pieces By District ABCDEFGHIJKLMNOPQRSTU ABCDEF GHI JKL MNOPQRSTU Failed Pieces by District Drill to Plant

25. ® Failed Pieces by Plant Link to Plant On-Time Performance

26. ® Mailer One Plant 123 Plant On-time Performance

27. ® Failed Containers by Day of the Week

28. ® Summary  SPD Improves Service  Reports contain: ●Drill down capabilities by mailer and job, to 3-Digit ZIP level ●Diagnostic tools to pinpoint issues that affect on-time performance