1. CANCELLATION AND REFUND POLICY ACCET Document 31.ESL Equitable, clearly defined, and consistently administered Cancellations = any situation in which a student never attends class Withdrawal = any situation in which a student attends at least one class, but not the entirety of the enrollment

2. CANCELLATION AND REFUND POLICY State policy vs. ACCET policy Documented comparison, with the one most beneficial to the student processed Full policy provided to students Policy provided: At application/enrollment Student must verify that he/she understands the policy Refund calculations: For all withdrawals

3. FEES KEPT FOR CANCELLATION PRIOR TO ARRIVAL / NO SHOW / VISA DENIAL Non-refundable Fees + Application/Registration Fee + Courier Fees + Travel Cancellation Insurance + ………………………… ----------------------------------------------------- $500Maximum Fees allowed  “Reasonable costs incurred” + actual housing cost incurred $500 + housing cost max For program cancellations, no fees may be kept by the institution

4. FEES KEPT FOR CANCELLATION ENTER U.S. ON I-20 > TRANSFER WITHOUT ATTENDING 1-11 weeks Program ----------------------------------------------------- 4 wks Tuition 12+ weeks Program ----------------------------------------------------- 6 wks Tuition $500 fees + housing cost + tuition max

5. FEES KEPT BY INSTITUTION DISCLOSURE OF NON-REFUNDABLE FEES Non-Refundable Fees must be identified as such by the institution and clearly noted in the Enrollment Agreement. + housing cost + tuition agreement max $500 fees

6. FEES KEPT BY INSTITUTION DISCLOSURE OF OTHER FEES All other fees must also be disclosed in the Enrollment Agreement agreement Books, supplies and other materials fees may be non-refundable only if they are provided to the student

7. WITHDRAWALS – INITIAL TERM/SESSION Initial term/session of four weeks or less All tuition fees kept by institution Initial term/session of more than four weeks Withdrawal during the first four weeks = first four weeks of tuition kept by institution + housing cost + non-refundable fees 4 weeks’ tuition Initial 12-week session 4 weeks Refund calculated, refund for 8 weeks due

8. WITHDRAWALS – INITIAL TERM/SESSION Initial term/session of more than four weeks Withdrawal after the first four weeks = prorata refund through 50% attendance of the term/session + housing cost + non-refundable fees prorata tuition Initial 12-week session 4 weeks 6 weeks 2 weeks Refund calculated, refund due Refund calculated

9. WITHDRAWALS – SUBSEQUENT TERMS/SESSIONS Prorata tuition refund through 50% attendance of the term/session + housing cost + non-refundable fees prorata tuition Subsequent 12-week session 6 weeks Refund calculated, refund due Refund calculated

10. IMPORTANT DATES FOR REFUNDS Last Date of Attendance Used to determine refund eligibility Used to determine refund amount Date of Determination Used to determine refund due date

11. IMPORTANT DATES FOR REFUNDS Start Date: Sept 7, 2015 Scheduled End Date: Nov 13, 2015 Last Date of Attendance: Sept 11, 2015 Emailed school on Sept 20, 2015 to tell them he went home 5/12 tuition costs 10 weeks total Attended one week of initial 10 weeks4 weeks of tuition kept Tuition Refund = (10-4) = 6 weeks, due 45 days from Sept 20

12. PRORATA REFUNDS Must be 100% prorata based on last date of attendance Enrolls for 12 weeks Transfers at 5 weeks Kept by School + housing cost + non-refundable fees 5/12 tuition costs

13. DISCOUNTS If student has fulfilled terms of discount, discount must be used in calculating refund E.g., discounts for students from Brazil in February If student has not fulfilled terms of discount, non-discounted rate may be used E.g., discount for enrolling for 24 weeks Must be disclosed to students in refund policy

14. REFUND PAYMENT DIRECT ENROLLMENTS $

15. $ refund

16. REFUND PAYMENT 3 RD PARTY/AGENT ENROLLMENTS $ $ $ commission

17. REFUND PAYMENT 3 RD PARTY/AGENT ENROLLMENTS $ $ commission $ refund

18. SAMPLE REFUND POLICIES Does the policy have correct information? Is the policy complete? Is the policy easy for students to understand? What would you change?