1. The Emotionally Intelligent IT Leader John E. Bucher Oberlin College ACM SIGUCCS Computing Services Management Symposium April 1, 2003 John E. Bucher Oberlin College ACM SIGUCCS Computing Services Management Symposium April 1, 2003

2. Primal Leadership: Realizing the Power of Emotional Intelligence Daniel Goleman, Richard Boyatzis and Annie McKee Primal Leadership: Realizing the Power of Emotional Intelligence Daniel Goleman, Richard Boyatzis and Annie McKee Harvard Business School Press, Boston, 2002

3. Emotional intelligence is the ability to know and manage oneself along with an awareness and ability to manage one’s relationships with others.

4. The #1 task of a leader: To prime good feeling in those that they lead. To create resonance - a reservoir of positivity that frees the best in people.

5. Limbic open loops Setting an emotional standard Emotions are contagious Laughter and the open loop; cheerfulness and warmth spread most easily Limbic open loops Setting an emotional standard Emotions are contagious Laughter and the open loop; cheerfulness and warmth spread most easily

6. Leader Climate Organizational success Organizational success

7. Leadership Competencies Self Awareness Self Management Social Awareness Relationship Management Self Awareness Self Management Social Awareness Relationship Management

8. Emotional self-awareness Accurate Self Assesment Self-confidence Emotional self-awareness Accurate Self Assesment Self-confidence Self Awareness

9. Self-control Transparency Adaptability Achievement Initiative Optimism Self-control Transparency Adaptability Achievement Initiative Optimism Self-Management

10. Empathy Organizational awaress Service Empathy Organizational awaress Service Social Awareness

11. Inspiration Influence Developing others Change catalyst Conflict management Teamwork and collaboration Inspiration Influence Developing others Change catalyst Conflict management Teamwork and collaboration Relationship Management

12. Where does emotional intelligence come from? How does EI get developed? The inherited factors: genetic environmental The inherited factors: genetic environmental

13. Thanks!