1. “PLEASE KEEP YOUR CELL PHONES IN SILENT MODE” “THANK YOU”

2. Friday, 14th June, 2013 Session Presenter: Amrita Goswami

3. Emotional Intelligence: “Managing self and others” Emotional Intelligence: “Managing self and others”

4. Meaning of EI, Emotion & their components Evolution and importance of EI Impact of EI at the workplace Improving & developing emotional intelligence High EQ Vs Low EQ

5. Acronyms used IQ – Means Intelligence Quotient EQ – Means Emotional Quotient EI – Means Emotional Intelligence

6. Emotional Intelligence (EI) is the capacity for : Recognizing our own feelings Recognizing feelings of others Motivating the self and, Managing emotions in building better relationships. Meaning of EI, Emotion & their components EI SOCIAL AWARENESS RELATIONSHIP MANAGEMENT SELF - MANAGEMENT SELF AWARENESS

7. Intra-personal Self awareness Self regulation Self Motivation Inter-personal Social awareness Empathy Nurture relationships Personal Competence awareness of own strengths and weaknesses Self-confidence Reliability, Truthfulness, Dependability Meticulousness Optimism Social competence Conflict Communication Skills Management Relationships building skills Skills Change maker Leadership skills Better Work-life Balance Managing emotions Components of Emotional Intelligence

8. What are Emotions ? The word emotions come from the Latin word “motere” which means to move. All emotions induce a desire to act. A feeling and its distinctive thoughtspsychological and biological statesRange of propensities to act. Types of emotion : SecondaryPrimary

9. A feeling and its distinctive thoughts Primary emotion Secondary emotion What a person feels at firstwhat a primary emotion leads to insulted, or forced Anger

10. psychological and biological states To get at emotion….Go Deep… Emotions and your body has a vital connection. Beware of Amygdala Hijack!

11. All emotions induce a desire to act Rationally Irrationally Hats off ! You managed to pull it off ! Amygdala Hijack! Fight, flight or freeze

13. In 1990, Dr. Peter Salovey (Salovey) of Yale University and Dr. John Mayer (Mayer) of the University of New Hampshire coined the phrase “Emotional Intelligence”..as the ability to reason with emotion. Salovey and Mayer identified 4 abilities and skills required for EI and called them the 4 branches of EI. The Mayer-Salovey-Caruso Emotional Intelligence Test (MSCEIT) was formulated for assessing the EQ.

14. In 1995, Daniel Goleman (Goleman), got the concept of Emotional Intelligence receive worldwide attention by publishing the book Emotional Intelligence, Why It Can Matter More Than IQ Goleman’s theory of EI has more applications in the workplace. It helps to develop characteristics that distinguish outstanding performers from others at any level of a job. IQ EQ

15. Why is emotional intelligence (EQ) so important? Affects your performance at work Affects Your physical health Affects Your mental health. Affects Your relationships

16. Impact of EI At the workplace : Positive emotions Negative emotions Boosts Morale Better co- operation Better performance Increased productivity Organizational Excellence Very High or low levels of stress Inadequate team effort Unsuitable Employees Poor working conditions Decreased productivity Poor Supervision Lack of trust in management decision Inter departmental conflicts

17. Managing Negative Emotions at Workplace Try to shift focusTake a walkShare emotionsCommunicate needsAct

18. LOW EQ Vs HIGH EQ Signs of low EQ CLUE #1: You can't explain yourself. Can't put together three word sentences starting with "I feel..." Can't tell you why she feels the way she does, or can't do it without blaming someone else. CLUE #2: You can't help yourself. You miss an important opportunity to self manage Can’t control an impulse Your emotion overwhelms your ability to think rationally. CLUE #3: You don’t care of other’s feelings. Has no empathy, no compassion. Uses his intellect to judge and criticize others. Is a poor listener who often interrupts, invalidates and misses important emotions. Focuses on facts and not feelings. CLUE #4 : You don’t feel secure, is unnecessarily defensive and can’t react appropriately. You react violently to something relatively minor. You can’t admit mistakes or apologize sincerely. You feel left out, resentful and victimized.

19. Signs of high EQ LOW EQ Vs HIGH EQ Negative emotions are absent Acts out of desire and not worry, guilt etc. Expresses his feelings clearly and directly Is able to read non verbal communica tion Lets his feelings lead him to healthy choices Balances feelings with reason, logic and reality. Does not let feelings cloud his logic. Makes informed choices. He is independent, self reliant, Motivated He is confortabl e talking about his feelings Is able to use his emotions well while responding He is interested in other people’s feelings,can empathize.

20. Video : The Interview

21. There are important lessons to be learnt from the world around us about Emotional intelligence. LOW EQ Vs HIGH EQ 2 disastrous events at 2 opposite ends of the EI spectrum. 1.The Vancouver Riots in 2011 LOW EQ

22. 2. The Japan Disaster : Heavy losses 2 disastrous events at 2 opposite ends of the EI spectrum.

23. 2. The Japan Disaster : How they coped ? HIGH EQ

24. Improving & developing emotional intelligence 4 Branches or attributes5 Key skills for developing EI :

25. Identify Be aware of how you are feeling. Read others accurately. Stay connected with self and others. Understand why you are feeling that way and see if this awareness could be used positively. Your response to the threat. Control impulse. Reason with emotion. I I A A M M

26. India Office Tenet Systems Pvt. Ltd. 42, N K Guin Lane Serampore(712201) Hooghly, West Bengal Tel: +91 (0) 33 26528016 Mob: +91 9830158077 Email: info@tenetsystems.netinfo@tenetsystems.net Web: tenetsystems.net © Copyright 2008 – 2013 technoKrats The best way to handle setbacks is to set-it-back ! Good Luck! The best way to handle setbacks is to set-it-back ! Good Luck!