1. Goleman’s Theory of Emotional Intelligence The ability to understand and manage our emotions.

2. Be aware of your own feelings.

3. Deal with emotions without being overcome by them. (Facilitative self talk)

4. Don’t let setbacks derail you. No debilitative self talk!

5. Understand how others feel without them spelling it out to you. Respect others’ feelings. EMPATHY!

6. Recognize social norms for expressing emotions.

7. Be optimistic!

8. Avoid Thinking Errors Perfectionism

9. Obsession with “shoulds”

10. Helplessness (Playing the victim)