1. Leadership – Emotional Intelligence
Brittney Williams, CGFM, CPA

2. Dictionary.com
Skill in perceiving, understanding, and managing emotions and feelings

3. IQ vs. EI Its not IQ versus EI both have value
IQ tells you what level of cognitive complexity a person can manage in their job; you need high levels for top management, the professions, the sciences, while lower levels work fine in lower echelons.
EI sets apart which leaders, professionals, or scientists will be the best leaders.
A recent study on CareerBuilder stated that 71% of employers value EI over IQ.

4. What is Emotional Intelligence
It is very important to understand that emotional intelligence is not the opposite of intelligence, it is not the triumph of heart over head – it is the unique intersection of both.
David Caruso
Emotional intelligence is a way of recognizing, understanding, and choosing how we think, feel, and act. It shapes our interactions with others and our understanding of ourselves. If defines how and what we learn; it allows us to set priorities; it determines the majority of our daily actions. Research suggests it is responsible for as much as 80% of the “success” in our lives.
From Handle with Care: Emotional
Intelligence Activity Book

5. Why is EI so important? IQ isn’t enough to be successful in life
EI affects several areas of your life:
Your performance at work
Your physical health
Your mental health
Your relationships

6. Four Branches of Emotional Intelligence
Perceiving Emotions
First step in understanding emotions is to accurately perceive them. i.e. understand nonverbal cues
Reasoning with Emotions
Using emotions to promote thinking and cognitive activity. Help prioritize what we pay attention and react to; we respond emotionally when things catch our attention
Understanding Emotions
How we perceive others emotions can have a wide variety of meaning. i.e. boss is acting angry – could be your work, could be he got a speeding ticket driving to work
Managing Emotions
The ability to manage emotions effectively is the key part of emotional intelligence. Regulating emotions, responding appropriately and responding to the emotions of others are all important aspects of emotional management.

7. Quote time
“We are being judged by a new yardstick; not just how smart we are, or by our training and expertise, but also how well we handle ourselves and each other.”
Daniel Goleman, Ph.D.
Working with Emotional Intelligence

8. Characteristics of Emotional Intelligence – 5 Elements
Self-Awareness
People with high Emotional Intelligence are usually very self-aware. Understand their emotions and don’t let feelings rule them. They are confident – because they trust their intuition and don’t let their emotions get out of control. Willing to look at themselves honestly. Know their strengths and their weaknesses, work on these areas so they can perform better. Some believe this is the most important part of EI.

9. Characteristics of Emotional Intelligence – 5 Elements
Self-regulation
Ability to control emotions and impulses. People who self-regulate typically don’t allow themselves to become too angry or jealous, they don’t make impulsive, careless decisions. They think before they act. Characteristics include thoughtfulness, comfort with change, integrity, and the ability to say no.

10. Characteristics of Emotional Intelligence – 5 Elements
Motivation
People with a high degree of EI are usually motivated. They are willing to defer immediate results for long-term success. They’re highly productive, love a challenge, and are very effective in whatever they do.

11. Characteristics of Emotional Intelligence – 5 Elements
Empathy
This is perhaps the 2nd most important element of EI. Empathy is the ability to identify with and understand the wants, needs and viewpoints of those around you. People with empathy are good at recognizing the feelings of others, even when those feeling may not be obvious. As a result these people are usually excellent at managing relationships, listening and relating to others. They avoid stereotyping and judging too quickly and they live their lives in a very open and honest way.

12. Characteristics of Emotional Intelligence – 5 Elements
Social Skills
It’s usually easy to talk to and like people with good social skills, another sign of high EI. Those with strong social skills are typically team players. Rather than focus on their own success first, they help others develop and shine. The can manage disputes, are excellent communicators, and are masters at building and maintaining relationships.

13. EI Skills What I See (Recognition) What I Do (Regulation)
Personal Competence (Self)
Self-Awareness
Identify “hot buttons”
Keep a journal
Slow down- present
Get to know yourself under stress
Rewind the video- what can you learn
Self-Management
Breathe right
Count to 10- Pause
Get enough sleep and exercise
Focus on what you can control
Anticipate and respond positively to change

14. EI Skills What I See (Recognition) What I Do (Regulation)
Social Competence (Others)
Social Awareness (Empathy)
Ask good questions
Listen with your whole body
Watch body language
Practice active listening
Eliminate distractions
Relationship Management
Be vulnerable and open
Ask for feedback and follow up
Check your attitude daily
When you care, show it
ID how you want people to feel
Ensure you words and actions are aligned
Be accountable

15. 5 components at work Definition Hallmarks Self-Awareness
The ability to recognize and understand your moods, emotions, and drives, as well as their effect on others
Self confidence
Realistic self-assessment
Self-deprecating sense of humor
Self-Regulation
The ability to control or redirect disruptive impulses and moods
The ability to think before acting
Trustworthiness and integrity
Comfort with ambiguity
Openness to change
Motivation
A passion to work for reasons beyond money/status
Propensity to pursue goals with energy and persistence
Strong drive to achieve
Optimism, even in the face of failure
Organizational commitment

16. 5 components at work Definition Hallmarks Empathy
The ability to understand the emotional makeup of other people
Skill in treating people according to their emotional reactions
Expertise in building and retaining talent
Cross-cultural sensitivity
Service to clients and customers
Social Skills
Proficiency in managing relationships and building networks
An ability to find common ground and build rapport
Effectiveness in leading change
Persuasiveness
Expertise in building and leading teams

17. QUIZ TIME

18. How Emotionally Intelligent Are You?
14 signs you have a high EQ
You’re curious about people you don’t know
You’re a great leader
You know your strengths and weaknesses
You know how to pay attention
When you’re upset, you know exactly why
You can get along with most people
You care deeply about being a good, moral person
You take time to slow down and help others
You’re good at reading people’s facial expressions
After you fall, you get right back up
You’re a good judge of character
You trust your gut
You’ve always been self-motivated
You know when to say “no”

19. Signs You Need to Work on your EI
You often feel like others don’t get the point and it makes you impatient and frustrated.
You’re surprised when others are sensitive to your comments or jokes and you think they’re overreacting.
You think being liked at work is overrated.
You weigh in early with your assertions and defend them with rigor.
You hold others to the same high expectations you hold for yourself.
You find others are to blame for most of the issues on your team.
You find it annoying when others expect you to know how they feel.

20. How to Improve Your EI Observe how you react to people
Look at your work environment
Do a self-evaluation
Examine how you react to stressful situations
Find ways to reduce stress
Take responsibility for your actions

21. Beware of the gap between intent and impact
How to Improve Your EI
Get Feedback
Beware of the gap between intent and impact
Press the pause button
Wear both shoes

22. 5 Ways to Spot an EI Leader
Non defensive and open
Aware of their own emotions
Adept at picking up on the emotional state of others
Available for those reporting to them
Able to check their ego and allow others to shine

23. 7 Habits of Highly Emotionally Intelligent People
They focus on the positive
They surround themselves with positive people
They are able to set boundaries and be assertive when necessary
They are forward thinking and willing to let go of the past
They look for ways to make life more fun, happy and interesting
They choose how they expend their energy wisely
Continually learning and growing towards independence

24. Quote Time
Having fulfilling, effective relationships – that’s a sign of emotional intelligence Goleman The resilient person isn’t papering over the negative emotions, but instead letting them sit side by side with other feelings. So at the same time they are feeling “I’m sad about that”, they are also thinking “but I’m grateful about this”. Barbara Fredrickson

25. Questions Brittney Williams, CGFM, CPA Heinfeld, Meech & Co., P.C.
3033 N Central Ave., Suite 300
Phoenix, AZ 85012