1. Emotional intelligence LPCH Coaches February 8, 2016

2. Emotional Intelligence Self awareness Self regulation Motivation Empathy Social Skill Goleman, What Makes a Leader?, Harvard Business Review 1998

3. Self awareness I can recognize my emotions as I experience them I know my strengths and weaknesses I ask people for feedback on what I do well an how I can improve www.mindtools.com

4. Emotion Regulation Gross, 2013

5. Tools 360 feedback Observation with verbatim recording Videotaping Prompted feedback Temperament, strengths inventories

6. Tools Mindfulness exercises Written reflection or coached debriefing Critical incidents Personal SWOT analysis Values Triggers Locus of control, sphere of influence

7. Empathy

8. Ask Ideas Impact Feelings Expectations

9. Trust 1. Talk straight 2. Demonstrate respect 3. Create transparency 4. Right wrongs 5. Show loyalty 6. Deliver results

10. Trust 7. Get better 8. Confront reality 9. Clarify expectations 10. Practice accountability 11. Listen first 12. Keep commitments 13. Extend trust Covey, The 13 Behaviors of a High Trust Leader

11. Mindset Learn to hear your fixed mindset voice Recognize you have a choice Talk back with a growth mindset Act on the growth mindset Carol Dweck -- http://mindsetonline.com/changeyourmindset/firststeps/inde x.html

12. Consider Observed Behavior Observer’s Interpretation Feedback

13. Interpretations “I barely know what’s going on in my own head, and I have special access to that.” Charles Dwyer, PhD Influencing People Skills Lab LPCH, July 2009

14. Consider Observed Behavior Observer’s Interpretation Feedback

15. Consider Observed Behavior Observer’s Interpretation Feedback

16. Consider Observed Behavior Observer’s Interpretation Feedback

17. Untangling Feedback Assume good intentions Describe behavior Explain the impact of behavior Take responsibility for your impressions & interpretations Ask. Don’t guess at intentions or internal states Acknowledge gaps between intentions, internal states and outward impressions

18. How to resist feedback Explain Defend Rationalize Deny Ignore Patronize Discredit Crumble Attack

19. Tips Listen without interrupting Acknowledge, consider Restate, summarize Ask clarifying questions Write it down Do not explain, deny, defend…