1. Chapter 8 Working with People

2. Diversity ► Refers to the great variety of people and their backgrounds, experiences, opinions, religions, ages, talents and abilities.

3. Prejudices ► Negative biases or feelings, towards people of a particular ethnicity or culture and are not based on fact.

4. Stereotype ► Assumption that all members of a group fit the same pattern.

5. Cultural Tendencies ► Common beliefs, such as religion or a common way of acting.

6. Modeling ► Setting the example of appropriate behavior. of appropriate behavior. ► Who should do this? The Manager The Manager Good model or not so good model? Good model or not so good model?

7. Benefits of Diversity ► Creates a more enjoyable and productive environment ► Attracts more customers ► Becomes an employer of choice ► Improves legal protection

8. Cross-Cultural Interaction ► Meaningful communication among employees from all backgrounds  Participate in diversity training  Model behavior  Integrate diversity into the mission statement  Encourage studying and using different languages  Use multilingual materials

9. Behaviors of a Good Leader ► Provides direction ► Leads consistently ► Influences others ► Motivates others ► Coaches and develops others ► Anticipates change ► Fosters teamwork

10. Motivation Internal or intrinsic ► Drive to do personal best External or extrinsic ► External reward

11. The Interview At some point in your career you’ll have to interview for a job or promotion. What about the questions? What can be asked and what can not be asked in order to avoid discrimination?

14. Questions that can not be asked ► Race ► Ethnic background ► Country of origin ► Former or maiden name ► Parents’ names ► Languages other than English (unless a second language is required) (unless a second language is required) ► Prior arrests – convictions can be asked about ► Marital status ► Children or plans to have children, child care ► Spouse information ► Religion ► Credit history or personal finances ► Disabilities, unless directly related to the job ► Height, weight, hair color, etc…