1. MANAGEMENT SKILLS Communication

2. Communicating Communication is an interaction or exchange between people that results in the transfer of a message or information.

3. Communication Process: Sender or Instigator Channel Medium Receiver Change in payment systems Finance Dept E-mail Feedback

4. Communication Skills Skills needed by managers to communicate effectively include: Ability to speak clearly Ability to listen carefully Ability to give and receive feedback Ability to write clearly and concisely Ability to read and understand communications Ability to select the best medium for the communication Ability to use information and communication technologies effectively

5. Business Communication

6. Task List all the channels of communication that take place in the school environment. List the methods as to how this communication takes place.

7. Internal Communication This is communication within an organisation. Communication within an organisation can be: Downward Upward Horizontal

8. External Communication This is communication between an organisation and the outside world. E.g. customers, suppliers, investors, government, the general public

9. Class Activity Role Play Study the following conversation - what do you think are the elements of the communication that is going on in the conversation? What can you conclude about the aims and objectives of the two parties in the conversation? Try to look for the subtle as well as the obvious communication that may be going on in this dialogue.

10. Visual Presentation of Information Bar Charts

11. Visual Presentation of Information Pie Charts

12. Visual Presentation of Information Pictogram

13. Visual Presentation of Information Line Graph

14. VerbalWrittenVisualElectronic Internal communication Informal chats Telephone Meetings Intercom Grapevine Letters Emails Text messages Instant Messaging Memos Notices Signs Newsletters Posters Graphs/charts Signs Internet websites Body language Physical appearance Email Internet Text messaging IM Social Media External Communication Telephone Meetings Radio Exhibitions Press interviews Letters Fax Emails Text messaging Signs Reports Newsletter Brochures Advertising Posters Graphs Signs Internet Brochures Advertisements Sponsorship Product packaging Merchandising Email Internet websites Text messages Videoconference Electronic data interchange Social Media Examples of Communications

15. Factors to be considered on medium use Urgency How urgent is the information that has to be communicated? Efficiency Are other forms of communication more efficient than others? Secrecy How confidential is the information to both the sender and the receiver? Legal requirements Certain forms of communication must be in writing Time What time is it? This is important when dealing with other countries

16. Factors to be considered on medium use Cost How much will it cost to communicate the information? Speed How fast can the information be communicated to the receiver? Content Is the information to be communicated good news or bad news?bad news Technology What technology is available to effectively transmit the information? To whom Is the information for internal or external use?

17. Barriers to Communication No feedback Interference Not listening Technology breakdown Bad timing Unclear message Wrong medium Language barriers Bad relationship

18. Bad Communication