1. Quick 5 Quiz Are you ready …… ?!

2. Question 1 How to use the resources we have to maximise the output available for consumption? (this is a question of ________)‏ When there is not enough for ´everybody´ to have what they want – how do we decide who gets what? (this is a question of _______________)‏

3. Businesses are viewed as a stage of..... INPUTS PROCESSES OUTPUTS Human Resources are 1 process area – name the other 3 Question 2

4. Which ‘Process area’ manager can be blamed A.if there are injuries at work, caused by untrained workers using dangerous equipment. B.Unexpectedly low Sales caused by the fact that customers didn’t know the product existed Question 3

5. Question 4 Business Processes are designed to __ ____ for the customer and should not include ________ ________

6. Question 5 Of which business sector is this most true.... “There is not much value added & Prices are often controlled by buyers”

7. ANSWER TO Q.1 1.EFFICIENCY 2. ALLOCATION How to use the resources we have to maximise the output available for consumption? (this is a question of ________)‏ When there is not enough for ´everybody´ to have what they want – how do we decide who gets what? (this is a question of _______________)‏

8. Answer TO 2 Finance Operations Marketing Businesses are viewed as a stage of..... INPUTS PROCESSES OUTPUTS Human Resources are 1 process area – name the other 3

9. Answer TO 3 Which ‘Process area’ manager can be blamed A.if there are injuries at work, caused by untrained workers using dangerous equipment. B.Unexpectedly low Sales caused by the fact that customers didn’t know the product existed A.HRM B.MARKETING

10. ANSWER TO Q.4 Business Processes are designed to add value for the customer and should not include unnecessary activities.

11. ANSWER TO Q5 Primary Of which business sector is this most true.... “There is not much value added & Prices are often controlled by buyers”