1. Hearing Voices: Listening to Students' Views in Collaborative Partnerships Ian Willcock – February 2016

2. Our Collaborative Partnerships An overview… 8,315 students in 2014-15. 33 different partnerships. 5 different types of collaboration. Based in UK and 10 other countries. Student numbers range from over 3,000 to 26.

3. Our regulations and procedures Institutional approaches… Programme development and management Quality assurance Student-led involvement Collaborative partnership guidelines Link Tutors

4. Programme management required student input… Programme revalidation Changes to programmes Programme Committees Contact with tutors and programme leaders

5. Quality assurance students' voices as part of the evidence… Module Feedback Annual Monitoring and Evaluation Report –Must comment on student feedback –Must be considered at a programme committee Meeting External Examiners

6. Student-led engagement listening directly to students… Student reps School-based student rep support Students' Union Student consultative meetings

7. Collaborative partnership regs ways to work with partners… As for UK programmes, plus… Collaborative Working Handbook: –Dedicated meeting with students: "The purpose of these meetings is to strengthen the relationship with the students at the partner, to gain feedback from students on their learning experience and student support processes, and to provide an opportunity for students to ask questions and register concerns." –Students must be able to contact LT directly.

8. Link Tutors personalisation of the institutional relationship… Seen as, "key to the success of collaborative arrangements". Must ensure equivalence of student experience Set of required monitoring and reporting tasks Should establish strong professional relationships.

9. TOA - a case study a context for listening… Medium-sized private design school. Collaborative Partners since 2009. Offer 3 UH undergraduate degrees. 133 students on UH programmes.

10. Listening at TOA overlaying formal structures with informal processes… From students to partner Formal mechanisms. –LT Meeting with students –Staff development Informal –Email contact with students –Meetings with staff

11. Ensuring students matter effecting change in different aspects of experience… Not just about the curriculum! Wider experience –Social life –Wifi, toilets L&T –IAD Workload –GD progression

12. Listening to Voices how (effectively) are we engaging students… Regulations emphasise students’ views as part of all UH programme management. Multiple formal and required student-led mechanisms. The Link Tutor relationship overlays this network at partners with informal, amplifying, adaptable processes.

13. Thank You! i.willcock@herts.ac.uk