1. CLASS OUTLINE MONDAY 16 MARCH 09 COLLECT CASE STUDY -  DO CASE STUDY - TEAMWORK CASE STUDY HOME WORK

2. TEAM WORK

3. TEAMWORK AND TEAMS WE’RE A PACK ANIMAL. FROM EARLIEST TIMES WE HAVE USED THE STRENGTH OF THE GROUP TO OVERCOME THE WEAKNESS OF THE INDIVIDUAL. AND THAT APPLIES AS MUCH AS TO BUSINESS AS TO SPORT – Tracy Edwards

4. BRAINSTORM What is team work? What are the benefits of teamwork? What are the team cultures of performing vs. non performing team

5. Team Cultures Poor Performing Team Feelings – Threatened In personal danger Low self esteem Poor team image Low team identity Behaviors Excessive Politeness or Open Conflict Excessive competition between members Underlying or expressed hostility Withdrawn members Vs Dominating members Lack of cooperation Infighting Personality clashes Game playing Put off decisions Achieving little – a lot of pretence Blaming & Scapegoating Focus on problems Results Stress Lack of enjoyment Poor participation Clichés formation Stereotyping Hidden Agendas Poor or no team spirit Poor results Dominant leadership

6. High Performing Team Feelings – Secure/ Unthreatened Strong team identify Sense of Fun Enthusiasm Mutual Trust Energetic Behaviors Energies/Abilities are task directed Open & honest communication Openly agree to disagree with no underlying or personal hostility Active listening – what is this? Respect for individual differences Win – Win Focus on Solutions Anticipate others needs Self discipline Results – Task achievement Camaraderie Enjoyment Team Spirit Change introduced smoothly Creativity Mutual acceptance ‘Hands Off’ leadership Emphatic relationships Smooth Coordination of effort Commitment to goals and to the team

7. LEADING A GROUP OF INDIVIDUALS IN ONE THING – BUILDING AND LEADING A HIGHLY MOTIVATED HIGH PERFORMING WORK TEAM IS A CHALLENGE TYPES OF TEAMS QUALITY CIRCLES – cutting defects, reduce rework in factories- stem of TQM – employees involved in problem solving and decision making –work processes, methods using technique to identify, analyse & solve problems – CLEAR SHARED GOALS FOCUSSED AND SYSTEMATIC SUPPORTIVE SYSTEMS AND ENVIRONMENT TRAINED AND WILLING MEMBERS SKILLED LEADER FREQUENT FEEDBACK MUTUAL RESPECT FUN, COOPERATION SENSE OF ACHIEVEMENT REWARDS CROSS FUNCTIONAL TEAMS- Cutting out middle management – produce more with less – across a wider spectrum of skills /functions / departments – IRD – PROCESS ISSUES RISK TAKING EXPIREMENTATION CONTINUOUS IMPROVEMENT INTERPERSONAL SKILLS SELF MANAGED TEAMS – Empowered to make and take decisions- leadership rotates – parameters set by experienced leader who sets the team. VIRTUAL TEAMS – Use technology platform – work and implement decisions PROJECT TEAMS –

8. CHARECTARISTICS OF EFFECTIVE TEAM TEAM PURPOSE CLEAR KEY RESULT AREAS/KEY PERFORMANCE INDICATORS SPECIFIED AND MEASURABLE – Usually 5 – 9 E.g.: MEASURES OF SUCCESS – SMARTT S – Specific M – Measurable A- Achievable/Ambitious R- Related to overall objectives or goals T – Time framed T – Track able or easily monitored PARTICIPATION COMMUNICTION – KEY SUCCESS STORIES LISTENING QUESTIONING DISCUSSION