1. + Benchmarking Shatha Zaidan Princess Nora University Faculty of Business and Administration 2013

2. + Benchmarking defined The process of comparing and measuring an organization’s operation or its internal process against those of a best-in-class performer from inside or outside its industry.

3. + Rationale for benchmarking Benchmarking is a case of comparing your company with the best in the world organizations must be improving always or they will be out of business. Benchmarking is used to show which processes are candidates for continual improvement and which require major change it’s the fastest way to significant performance improvement. Commitment to total quality management.

4. + Prerequisites to benchmarking Will and commitment Vision and strategic objective link Goal to become the best not simple improved Openness to new ideas Identifying key business processes Understanding of existing processes, products, services, practices, and customer needs Process documented Process to analysis skills Research communication and team-building skills

5. + Obstacles to successful benchmarking Internal focus Unrealistic timetable Poor team composition Settling for “ok-in-class” Improper emphasis Insensitivity to partners Limited top management support

6. + Benchmarking approach and process

10. + Use of benchmarking data Benchmarking produces quantitative and qualitative information Quantitative information is the point of which further progress is measured and used as the basis for improvement objectives. Qualitative information covers personnel policies, training, management style that provides insights on how benchmarking partners got to be best-in-class.