1. AS Leisure Studies Unit 2 – A People Business

2. How is this unit assessed? 6 hour assignment completed in controlled conditions 4 x 1.5 hrs All notes will go into a preparatory folder You can use your preparatory folder in the exam You will submit this folder to me before the exam You will get it back for each exam

3. What will we study? provision for customer needs and expectations key principles of successful customer service staff and their communication with customers the importance of the customer to the leisure industry the significance of product knowledge in providing customer service different methods used to evaluate standards of customer service the development of customer service skills and their application in dealing with a range of customers with different needs