1. 19/9/2005 AB/CO Review1 Support for Technical Services and Technical Infrastructure operations AB/CO Viewpoint Alastair Bland AB/CO/IN

2. 19/9/2005 AB/CO Review2 Contents Thanks Who we are What we provide Who supplies us Good News Bad News What we want from you Discussion Lists of Machines

3. 19/9/2005 AB/CO Review3 Thanks Peter and Tono’s talks listed extremely well what AB/CO provide to TS AB/OP/TI –And we who provide this service have always been very happy to work for the TCR One minor omission –We also provide HPs (HPSLZ18/HPTISDEV) and Front Ends (SVMTCR/S2MTCR/SVLSR*) for the Safety Commission Radiation Protection tools used in the TCR

4. 19/9/2005 AB/CO Review4 Who we are Linux, HPs Alarms Proliants, HPs Front Ends Linux Front Ends Hardware Linux, HPs

5. 19/9/2005 AB/CO Review5 What we provide (1) Managed machines, where you want them –This is not what IT normally provide, they only provide infrastructure, not daily management and assurance that the user’s application is working – 95% of our machines are very well managed (we know what is on them, what they do, how they are now, how to fix them) –We do not have time to clean up the other 5% due to work on new installations. Unfortunately the TIM machines (TCRPL1,2,3,4,7,8,9,10) are in this category Considerable freedom for users –Main user as defined in NETOPS database can become root and “fix” things. However it will not come back after a re-install if you do not tell us what you did! –We will support/help you with almost anything you could want on a machine Java SonicMQ + Oracle Container for Java (oc4j) VMWare + WindowsXP + Wizcon (we support the machine, you support these apps) Multi-headed graphics cards in consoles … Exceptions: we would not support MySql, you have to use Oracle instead

6. 19/9/2005 AB/CO Review6 What we provide (2) Alarm System –The new LASER system is now available and operational –The Alarm Team aims at providing 24/7 support but it is always on a best effort basis Now? –Cannot guarantee solving all alarm problems in 4 to 8 hours There are dependencies on other systems

7. 19/9/2005 AB/CO Review7 Who supplies us IT/CS – Network: excellent service IT/ADC –SLC3 and RHEL3 Linux: very good products IT/DES –Oracle: good service but we need to work more closely with Nilo to get rid of dependencies on IT infrastructure at run time IT/IS –Windows: very good product –PC Desktops: very good machines, now seem reliable HP: –HPUX fileserver purchases and old workstation support going fine –Proliants working very well If you are willing to pay for one!

8. 19/9/2005 AB/CO Review8 Good News TCRSRV1 (and ABSRV1) file servers work reliably. These machine have a backup Linux SLC3 and RHEL3 work very well Windows Consoles as provided by AB/CO (we usually add Exceed, Java and Yacoma console manager) work well as long as the user is in the Administrator group Front Ends working reliably for your legacy systems SLC3 and Windows updates generally do not destroy the machine LEMON monitoring of Linux machines is a good example of CERN added valueLEMON monitoring XCLUC system is in good shape for the TCR –Will be able to provide surveillance of Schneider and Siemens PLCs as well through this system Excellent Remote Reboot system for HP Proliants, Front Ends, Technical Consoles and in the future PLCs Excellent Remote Console system for HP Proliants, Front Ends

9. 19/9/2005 AB/CO Review9 Bad News XCLUC system is in bad shape for the rest of our clients No backup for any of the HP Proliants –Like Russian Roulette with more bullets –Send a petition to Pierre if you disagree with this No life support systems should be run with any of machines! –We have no redundancy –Many single points of failure For example: if TCRSRV1 is down then none of our Services machines can reboot correctly We do not intend to provide Single Point of Entry Helpdesk service –Unless you can convince Pierre to set it up We do not intend to provide Service Level Agreements (SLA) –Unless Pierre will do the paperwork There is no Piquet Service for any Service machine –The CO Piquet only handles PS Front Ends and PS Linux consoles Computer Security level very low –Mainly due to our need to use NFS

10. 19/9/2005 AB/CO Review10 What we would like from you Help us to remove the old HPUX 10.20 systems –Move remaining TCR home directories from STSRV1 to TCRSRV1 –Remove or upgrade ACSPS1, ELSRV1, HAVANA, HAMAR, MMISRV1, SRVTDS1, SRVTDS2, STPUB1 Help us to upgrade –Electrical Front Ends from LynxOS 2.5.1 to 4.0.0 –Services LHC Front Ends from LynxOS 3.1.0 to 4.0.0 Use Servers and Consoles that are as similar as possible to your new PS, SPS and LHC colleagues Reliable Electricity and Cooling!

11. 19/9/2005 AB/CO Review11 Discussion The PS usually likes to move very quickly to new technologies or upgrades because they can shutdown for up to 2 months per year On the SL side we normally run 364.5 days per year so our systems become fossilized –0.5 day downtime for PCR Emergency Stop Tests –All this is due to TCR requirements And many other little differences between PS and SL way of doing things which we must treat with a higher priority than putting in place support channels for your Services requests … Mea Culpa: We will get later and later with delivering our promises due to the huge number of machines we are managing (see lists that follow)

12. 19/9/2005 AB/CO Review12 HP Proliants abcmw1 bdisrv1 cs-ccr-q2ds1 lasertest1 abcopl1 cs-ccr-abpo1 cs-ccr-q2ds2 lasertest2 abcopl10 cs-ccr-cv1 cs-ccr-q4ds1 lsasrv1 abcopl11 cs-ccr-cv2 cs-ccr-q4ds2 sljas2 abcopl12 cs-ccr-cv3 cs-ccr-q6ds1 sljas3 abcopl2 cs-ccr-cv4 cs-ccr-q6ds2 tcrpl1 abcopl4 cs-ccr-cv5 cs-ccr-q8ds1 tcrpl10 abcopl5 cs-ccr-cv6 cs-ccr-q8ds2 tcrpl2 abcopl6 cs-ccr-cv7 cs-ccr-q8ds3 tcrpl3 abcopl7 cs-ccr-cv8 cs-ccr-sm18as tcrpl4 abcopl8 cs-ccr-leir1 cs-ccr-spareg3 tcrpl5 abjas1 cs-ccr-oas1 cs-ccr-spareg4 tcrpl6 abjas2 cs-ccr-oas2 elogsrv tcrpl7 abpvss1 cs-ccr-oas3 laser1 tcrpl8 absps1 cs-ccr-pic01 laser2 tcrpl9 bdidev1 cs-ccr-pm1 Services Machines

13. 19/9/2005 AB/CO Review13 Linux Workstations abinf1abpc10168 abpc10309 abpc10883 cpsvistea mcrsrv pslinux2 pspc8471 abjas3abpc10169 abpc10310 abpc10898 cpsvistef pcabco2 pslxgwis pspc8472 abjas99abpc10170 abpc10311 abpc10912 ctfvistar pcatmel01 pslxgwmw pspc8473 abpc10002 abpc10171 abpc10312 abpc10921 cwo-197-rex pcgw10 pslxgwpc pspc8479 abpc10004 abpc10172 abpc10313 abpc10957 cwo-233-lei1 pcgw11 pslxstat pspc8501 abpc10005 abpc10173 abpc10314 abpc11037 cwo-363-lei1 pclnxabws01 pslxtst pspc8503 abpc10025 abpc10180 abpc10315 abpc11039 cwo-363-lei3 pclnxabws02 pspc7744 pspc8539 abpc10054 abpc10182 abpc10329 abpcl18 cwo-936-tst2 pclnxabws03 pspc7842 pspc8586 abpc10055 abpc10183 abpc10369 abpcl24 cwo-936-tst4 pcopav01 pspc7892 pspc8588 abpc10065 abpc10184 abpc10386 abpcl29 cwo-ccc-proto1 pcslbi61 pspc7900 pspc8592 abpc10102 abpc10185 abpc10388 abpcl30 cwo-ccc-proto2 pcslco69 pspc8061 pspc8602 abpc10103 abpc10186 abpc10390 abpcl33 cwo-ccc-proto3 pcslux10 pspc8064 pspc8623 abpc10115 abpc10187 abpc10409 abpcl37 cwo-ua83-hwc1 pcslux12 pspc8158 pspc8638 abpc10116 abpc10201 abpc10496 abpcl41 cwo-ua83-hwc3 pcslux13 pspc8284 pspc8688 abpc10117 abpc10209 abpc10511 abpcl53 cwo-ua83-hwc5 pcslux15 pspc8303 pspc8770 abpc10119 abpc10218 abpc10519 abpcl54 gpsvistar pcslux20 pspc8314 pspc8782 abpc10120 abpc10284 abpc10529 abpcl70 hpslmob14 pcslux4 pspc8339 pspc8809 abpc10132 abpc10298 abpc10553 abpctomo hpslmob15 pcslux5 pspc8367 pspcnmn abpc10133 abpc10303 abpc10794 adevistar hpslweb pcslux6 pspc8435 pspctomo abpc10165 abpc10306 abpc10851 athens hrsvistar pcslux7 pspc8447 seattle abpc10166 abpc10307 abpc10852 cernab10001 jena pcsps184 pspc8467 slwww abpc10167 abpc10308 abpc10862 cpsvistar linvistar psbvistar Services Machines

14. 19/9/2005 AB/CO Review14 HPUX absrv2 hamar mmisrv1 srvtds2 absrv3 havana modena stdev1 acsad1 hpdepot pcrsrv1 stdev2 acsean hpjvm pcrsrv5 stpub1 acserv1 hprfdev pcrsrv9 stspr acsps1 hpsld1 repsrv stsrv1 bomlep hpslz14 rfsrv1 sttds1 btsrv1 hpslz18 samoa tcrsrv2 bursa hpslz20 sljas1 tcrsrv3 eanorth hpslz22 spssrv tinos elsrv1 hpslz30 srvtds1 zoralep haifa hptisdev Services Machines

15. 19/9/2005 AB/CO Review15 Windows Consoles c1l864 c1npcr c2lsh8 cwo-a-labce1 c1lsdh2 c1nx80 c2npcr cwo-ccc-proto4 c1lsh4 c1sb80 c2sba3 cwo-ccc-proto5 c1lsh8 c1sb81 c2sba5 cwo-ccc-proto6 c1m036 c1sba3 c3l864 cwo-sa6-q1 c1m269 c1sba4 c3sba3 cwo-sh2-q3 c1n117 c1sba5 cs-a-hepcs1 cwo-sh4-q3 c1n201 c1sba6 cwe-36-qin1 cwo-sh6-q1 c1n351 c1sba7 cwo-36-q1 cwo-sh8-q1 c1n394 c1sca4 cwo-363-lei2 cwo-shc4-q1 c1n403 c1spcr cwo-363-lei4 cwo-ua83-hwc2 c1n438 c1w272 cwo-936-tst3 cwo-ua83-hwc4 c1n472 c2l864 cwo-a-anrs1 pcslco57 c1n494 c2lsdh2 cwo-a-anrs3 qsc1hcows1 c1na58 c2lsh4 cwo-a-hepcs1 qsc1hcows2 c1na60 Services Machines

16. 19/9/2005 AB/CO Review16 LynxOS and Linux Front Ends (1) aadevxi1blr61scfc-sr1-rr1idadebsyndctfrfm2dpsbbdi2gpsba2pcgw17 aadevxi2blr80scfc-sr1-rr1jdadedgtzdctfrfm3dpsbbdrgpsba3pcgw18 abcpci01bmu02tcfc-sr1-sl1bdadeecdctfshbdpsbbgengpsba4pcgw19 abcpci02bmu10scfc-sr1-sr1adadekik1dctfstr2dpsbblmgpsba5pcgw20 abcpci03bmu10tcfc-sr2-rl2bdadekik2dctfstrkdpsbblmlhcgpsba6pcgw21 abcpci04bmu20scfc-sr2-rr2fdadepow1dctftimdpsbbtugpsba7pcgw22 abdsc01bmu30scfc-sr7-bt7abdadepow2dctfumaldpsbbumegpsbb4pcgw23 acmccrbmu40scfc-sr7-dl7dedadepow3dctfvacudpsbejecgpsccrpcgw24 acmmnrbmu40tcfc-sr7-dr7bcdaderfdfbdv3dpsbfbsgw1sm18pcgw97 aspsvxi1bsmn87tcfc-sr8-rl8bdcpsfildleirfdpsbtrgm1sba7ppcbidv4 aspsvxi2bsp50scfc-sr8-rl8cdcpsfmrdleirf2dpsbtsmm1sbb3ppcbidv5 aspsvxi3bsp80scfc-sr8-rl8gdcpsft16dleirfbtdpsbttrm1sbb4ppcbidv6 aspsvxi4bstpcrcfc-sr8-rl8hdcpsinrgdleiripudpsbvacum1ssr8ppcbidv7 aspsvxi5btv10scfc-sr8-rr8ddcpsk45dleitimdrfqtstm2sba1ppcbidv8 aspsvxi6btv40scfc-sr8-rr8edcpsk71dleitrafdsps01m2sba2ppcbidv9 bco20sbtv41scfc-sr8-rr8fdcpsllgdleitst1dsps05m2sba3ppcbiht1 bco50sbtv50scfc-sr8-rr8idcpsllsdleitst2dsps15m2sba4ppcbipm1 bco80sbtv60scfc-sr8-rr8jdcpsmsfdlinins2dsps18m2sba5ppcbiql1 bct10sbtvi87tcfc-sr8-sl8bdcpsmsf2dlininstdsps20m2sba6ppccodv1 bct30sbws40scfc-sr8-sr8adcpsphdlinpow1dsps32m3sba2ppccodv10 bct40sbws41scfv-170-rxpowdcpspowdlinrfdsrf01m3sba3ppccodv11 bfct02tbws50scfv-sr1-blmcdcpspuctdlinstimdtstbdm3sba6ppccodv14 bfct10tbws51scfv-sr1-blmldcpsqmeadlintrafdtstgunpm4sba6ppccodv15 bfct30scfc-170-rxplcgwcfv-sr1-blmrdcpsrfm1dlinvacuellse1mosba6ppccodv16 bfct40tcfc-ba7-bti2cdcfv-sr1-bpmb1ladcpsrfm2dln3ecrellse2mrsba3ppccodv18 bfct60tcfc-hca4-bti8cdcfv-sr1-bpmb1lbdcpsrg1dln3ins1ellse3nasb80ppccodv2 bfct87tcfc-sh8-ql1micfv-sr1-bpmb1radcpsrg2dln3ins2ellse4nasb81ppccodv20 bfgwba5cfc-sh8-ql1njcfv-sr1-bpmb1rbdcpsrg3dln3powellse5nasb82ppccodv3 bfp40scfc-sh8-ql8cdcfv-sr1-bpmb2ladcpstejdln3rfellse6nesba2ppccodv4 bfp50scfc-sh8-ql8efcfv-sr1-bpmb2lbdcpstestdln3rf1ellse7nxsba2ppccodv5 bfs10scfc-sh8-qr7uacfv-sr1-bpmb2radcpstfbdln3timellse8pcbttjppccodv6 bfs20scfc-sh8-qr7zbcfv-sr1-bpmb2rbdcpstinjdln3tra1ellse9pcbttsppccodv7 bht40scfc-sh8-qr8ghcfv-sr8-blmcdcpstofdln3vacuelms04pcdev5ppccodv8 Services Machines

17. 19/9/2005 AB/CO Review17 LynxOS and Linux Front Ends (2) blmi40tcfc-sh8-qr8klcfv-sr8-blmldcpstr6tdmcrgwtgelms23pcgw00ppccodv9 blmi70tcfc-sr1-bt1abcfv-sr8-blmrdcpstrctdmcrmtgaelms59pcgw01ppcfip4 blmi87tcfc-sr1-dl1decfv-sr8-bpmb1ladcpstrdcdmcrmtgbelmtcrpcgw02ppcpcdv1 blmn41tcfc-sr1-dr1bccfv-sr8-bpmb1lbdcpstrttdmcrmtgcelsa85pcgw03ppcpcdv2 blr10scfc-sr1-dt1facfv-sr8-bpmb1radcpsvac1dmcrmtgdelsb81pcgw04ppcpcdv3 blr11scfc-sr1-gl1abcfv-sr8-bpmb1rbdcpsvac2dmcrmtglelsba3pcgw05ppcpcdv4 blr20scfc-sr1-rl1acfv-sr8-bpmb2ladctfblmdmcrmtgpelshdmpcgw06ppcpcdv5 blr21scfc-sr1-rl1ccfv-sr8-bpmb2lbdctfgunpdmcrplsgplsr2pcgw07ppcpcdv6 blr30scfc-sr1-rl1dcfv-sr8-bpmb2radctfimagdmcrsosgplsr6pcgw08ppcpcdv7 blr40scfc-sr1-rl1gcfv-sr8-bpmb2rbdctfmdkdmcrsyncgplsr8pcgw09ppcrf1 blr41scfc-sr1-rl1hcfv-sr8-cibti8dctfmtv1dmcrtestgpsb80pcgw12ppcrf2 blr50scfc-sr1-rr1bcfv-us85-ctdis1dctfpow1dmcrtrg2gpsb81pcgw14ppcrf3 blr51scfc-sr1-rr1ecpcidv1dctfpow2dmcrvosgpsb82pcgw15ppcrf4 blr60scfc-sr1-rr1fdadebdrdctfrfm1dpsbbdigpsba1pcgw16ppcrf5 ppcrf6psdsc10radb80rvlsr1svlsr5v11d17v1n494v2n472 ppcstie1psdsc11radba3rvsba6svlsr6v1ebcrv1nb80v2nb80 ppcstmc1psdsc12radmons2mtcrsvlsr7v1n117v1nx80v2nb81 ppctigs1psdsc13rflinux00sosba1svlsr8v1n201v20d17v2nb82 psdsc01psdsc14rflynxsosba3svmtcrv1n351v21d17v2nx80 psdsc04psdsc15rfsba2sosca4tangov1n394v2n117v31d17 psdsc05psdsc16rfscf1svlsr1v10d09v1n403v2n201v3n351 psdsc07psdsc17rfscf2svlsr2v10d17v1n438v2n351v3n438 psdsc08psdsc18rmspcrsvlsr3v11d04v1n472v2n438wxsba6 psdsc09pspc7996rmstcrsvlsr4 Services Machines