1. Quality of Information H N Computing

2. Good or Bad information? Management information is data converted to information which allows managers at all levels in all functions to make timely and effective decisions for planning, directing, and controlling the activities for which they are responsible. (Lucey, 1995)Lucey, 1995

3. Good or Bad information? Time Dimension Content Dimension Form Dimension Additional

4. Time Dimension Timeliness Currency Frequency Time period

5. Content Dimension Accuracy Relevance Completeness Conciseness Scope

6. Form Dimension Clarity Detail Order Presentation Media

7. Additional characteristics Confidence Reliability Appropriate Received by correct person Sent by correct channels.

8. Activity Activity 1.5

9. Business Environment Physical Environment General Environment Specific Environment Organisation

10. Business Environment Business resource base Tangible – physical – money, land, plant, labour power Intangible – conceptual – knowledge, experience, motivation, ideas

11. The E-Business concept When a business has fully integrated information and communications technologies into its operations, potentially redesigning its business processes around ICT or completely reinventing its business model… e-business is understood to be the integration of all these activities with the internal processes of a business through ICT

12. To manage is to forecast and plan, to organise, to command, to coordinate and to control Henri Fayol (1841 – 1925)

13. Decision Behaviour Structured decisions Unstructured decisions Managers behaviour Cognitive style Analytical – Quantative data - Structured Intuitive – Qualitative data - unstructured

14. Levels of Management decision Strategic Tactical Operational

15. Activity Activity 1.6