1. Evaluating Chamber Services Paige Lamica, Shawna McGaffigan, Adam Weiss

2. Chamber History & the NICC Chambers originated in 1599 U.S. Chamber Nantucket Island Chamber 2

3. Goal How can the NICC enhance its programs and services to better meet member needs and stakeholders expectations? Identify best practices Assess needs Evaluate satisfaction Recommend improvements 3

4. Methods Public Survey Member Survey Interviews 4

5. Findings Ranked positively 39% ranked it 5 out of 5 Average score: 4.33 Membership Fees 76% Good value 9% Bad value 15% Unsure 5 4.33/5 76 %

6. Public 206 total surveys Demographics Levels of knowledge among categories 6

7. Members 7 66 total responses Generally positive Knew more than the public

8. Interviews 21 interviews Members, non-members and staff 8

9. Recommendations 1. Website 2. Member events 3. Educational Program i. Energy ii. Housing 9

10. Website Redesign More user-friendly and mobile friendly Try to stay local with designer 10

11. Member Events 64% happy with workshop number Different topics Energy & Housing Webinars Business After Hours Targeted demographics 11

12. Recommendation: Educational Program Energy Reduce energy consumption In person is best form of communication Workshop Provide statistics Designed by National Grid Guidebook theme 12

13. Recommendation: Educational Program Housing Concerns Both members and non-members Stipend vs physical housing Chamber should be an agent Supply info & organize forums 13

14. Acknowledgements Dr. Janet Schulte, Interim Executive Director and Sponsor The NICC Staff Dominic Golding & Reinhold Ludwig, Project Advisors 14

15. Questions? 15