1. CHAPTER 1 YOUR GROUPS AND TEAMS: COMMUNICATING FOR SUCCESS

2. EXPERIENCES & FEELINGS Expectations Investment Pressures Personal characteristics & preferences Gender Culture

3. APPLIED CAREERS Mass communications Organizational communications Political Science or Public PR Performance, TV, theater Teaching Business, etc.

4. TYPES OF GROUPS & TEAMS Informal Study & support Staff Task Forces Governance Focus Groups Self-Managed Teams Quality Project Health Care, etc.

5. WORKPLACE TRENDS Teams & Teamwork Quality & Customer Satisfaction Information & Technology

6. KEY CONCEPTS Groups vs. Teams  Group = dominant viewpoint  Team = diverse viewpoints Important issues  Relationships  Processes  Purposes

7. KEY CONCEPTS - CONT’D. Team  Diverse group of people  Shared leadership  Team identity  Efforts are interconnected  Work to achieve mutual goals  Works within context of other groups & systems

8. TEAM DEFINITION “A team is a diverse group of people who share leadership responsibility for creating a group identity in an interconnected effort to achieve mutually defined goals within the context of other groups and systems.”

9. TRANSACTIONAL & TASK PROCESSES Transactional Processes  give-and-take re individuals  give-and-take re the team  give-and-take re task processes Task Processes  Focus on the job at hand  Roles and functions focused on the work

10. COMMUNICATION Process Verbal & Nonverbal Cues Negotiation Context Environment

11. RISK Need vs. Fear Emotional issues Rationalization Dilemma

12. SYSTEMS & SUBSYSTEMS Systems Theory Internal & External Relationships  Interrelationships & interdependency  Linking communication  Open systems  Norms  Roles  Cybernetic processes

13. PREPARATION FOR TEAMWORK Start the process Learn one another’s names Create a dialogue Identify special strengths Share expectations Hypotheses re personal agendas

14. PREPARATION FOR TEAMWORK - CONT’D. Actually be interested in each other Assign a note-taker Determine what the group is supposed to do Develop a systematic approach to reach goals Plan ahead Help & support each other