1. 1-1 Managing Teams

2. 1-2 Types of Groups Practical ●Functional –Created to achieve an org objective –Unspecified timeframe ●Informal (Interest) –Created by own members –Unspecified timeframe ●Task Force –Created by organization with specific goal –Specific timeframe

3. 1-3 The Stages of Group Formation Theory ●FORMING: –Members get acquainted, test interpersonal behaviors. ●STORMING: –Members develop group structure and patterns of interaction. ●NORMING: –Members share acceptance of roles, sense of unity. ●PERFORMING: –Members enact roles, direct effort toward goal attainment and performance.

4. 1-4 Stages of Team Development ●Four stages –Forming –Storming –Norming –Performing ●All groups go through these ●For new groups, find a way to get through it quickly –E.g. small project first

5. 1-5 Team Characteristics ●Roles –Everyone plays a role ●Role ambiguity –Unclear directions ●Role conflict –Asked to achieve conflicting goals from different sources ●Role overload –Expectations exceed ability

6. 1-6 Behavioral Norms ●Norms –Standard of behavior for the group –Often a culture thing ●Norm generalization –Rules of one group do or do not apply to another group ●Norm variation –Variation among group members ●Norm conformity –Members tend to adhere to the norms

7. 1-7 Team Cohesiveness ●Positive factors –Intergroup competition –Personal attraction –Favorable evaluation –Agreement on goals –Positive interactions ●Negative factors –Group size –Disagreement on goals –Intragroup competition –Domination –Bad experiences

8. 1-8 Cohesion and Performance

9. 1-9 Conflict

10. 1-10 Managing Conflict Practice ●Stimulating conflict –Increase competition –Hire outsiders –Change established procedures ●Controlling conflict –Expand resource base –Enhance coordination of interdependence –Set supra-ordinate goals –Match personalities and work

11. 1-11 Resolving and Eliminating Conflict ●Avoid conflict ●Convince conflicting parties to compromise. ●Bring conflicting parties together to confront and negotiate conflict. ●Collaboration (new approaches)