1. 711911 Groupware Technology and Team Management Unit 4 Dr. Andrea Jersabek ajersabek@gmail.com http://suanpalm3.kmutnb.ac.th/teacher/andrea/

2. Competences needed to lead a team Leadership motivation/skills Decision making and responsibility Ability to cooperate and communication skills Emphathy the ability to handle conflict as an interactive skill

3. High leadership motivation: Wants to be received positively by others for taking over responsibility Easily leads discussions Enjoys speaking in front of others Has the will to instigate changes

4. High decision making and responsibility: Ready to take decisions; do not wait to be told to take action Easily overcome failures Are very proactive

5. Ability to cooperate and communication skills: Do not mind long discussions, thinking over various strategies and solutions Do not mind compromises Give all persons involved a voice in finding solutions Know how to put to use the competences of others to strive for solutions

6. Emphathy: Are good listeners Are very mindful of the verbal and non-verbal signals of their communication partners In doing so, they want to understand the motives of others, but do not need to be judgmental Are able to ‘walk in the shoes of others’

7. the ability to handle conflict as an interactive skill: don’t avoid potential conflicts, but address them accordingly stay calm when personally attacked actively strive to solve (potential) conflicts

8. Building the Team What tasks need to be fulfilled, in what time, to what extent/quality What hard skills/technical skills are needed for these tasks to be fulfilled? Who has these skills? How many team members will be needed?

9. Team Types

10. Including various roles into the team - Team Types prototypers: realize, put into practice ideas, open for new ideas, ‘let’s try’ – approach, pragmatic approach motors: move the team forward, may be very impulsive and somewhat impatient; the reliable: very committed to moving forward, less creative, maybe: waits for ideas to develop and then takes them on to put into practice

11. Team Types the detail lover: very analytic, loves to think things through in detail, therefore assuring quality, sometimes too much focused on details, therefore loosing sight of the overall goal and may be hindering The helper: executes tasks very well, likes to be lead, but rather a traditionalist The gatherer: documents progress of the teamwork, therefore avoiding repeating steps, good at retrieving information; knowledge management for the team, writing manuals, etc.

12. Team Types The creative: develops, redevelops ideas; instigates discussions and feedback; works well with the strategist whose visions he/she can break down into feasible tasks The strategist: well thought through visions, innovative

13. Competences

14. What is knowledge?