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Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan LaMantia, Morgan Squatriglia Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan.

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Presentation on theme: "Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan LaMantia, Morgan Squatriglia Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan."— Presentation transcript:

1 Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan LaMantia, Morgan Squatriglia Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan LaMantia, Morgan Squatriglia September 24 th, 2014

2 Agenda Introduction

3 Agenda Introduction Define the Issue

4 Agenda Introduction Define the Issue Establish the Decision Criteria

5 Agenda Introduction Define the Issue Establish the Decision Criteria Collect and Analyze the Data

6 Agenda Introduction Define the Issue Establish the Decision Criteria Collect and Analyze the Data Identify and Evaluate Possible Solutions

7 Agenda Introduction Define the Issue Establish the Decision Criteria Collect and Analyze the Data Identify and Evaluate Possible Solutions Defend and Implement Decision

8 Agenda Introduction Define the Issue Establish the Decision Criteria Collect and Analyze the Data Identify and Evaluate Possible Solutions Defend and Implement Decision Evaluate, Review, and Revise

9 Agenda Introduction Define the Issue Establish the Decision Criteria Collect and Analyze the Data Identify and Evaluate Possible Solutions Defend and Implement Decision Evaluate, Review, and Revise Conclusion

10 Agenda Introduction Define the Issue Establish the Decision Criteria Collect and Analyze the Data Identify and Evaluate Possible Solutions Defend and Implement Decision Evaluate, Review, and Revise Conclusion

11 Introduction

12 Contract

13 Introduction Contract United States Postal Service

14 Introduction Contract United States Postal Service Amazon

15 Introduction Contract United States Postal Service Amazon DECIDE

16 Introduction Contract United States Postal Service Amazon DECIDE Helps organize and outline decisions

17 Introduction Contract United States Postal Service Amazon DECIDE Helps organize and outline decisions Get to the root of issues

18 Introduction Contract United States Postal Service Amazon DECIDE Helps organize and outline decisions Get to the root of issues Find the most appropriate solution(s)

19 Introduction Contract United States Postal Service Amazon DECIDE Helps organize and outline decisions Get to the root of issues Find the most appropriate solution(s)

20 Define the Issue

21 Should Amazon and United States Postal Service continue their expansion of Sunday deliveries?

22 Define the Issue Should Amazon and United States Postal Service continue their expansion of Sunday deliveries? Stakeholders

23 Define the Issue Should Amazon and United States Postal Service continue their expansion of Sunday deliveries? Stakeholders United States Postal Service

24 Define the Issue Should Amazon and United States Postal Service continue their expansion of Sunday deliveries? Stakeholders United States Postal Service Amazon

25 Define the Issue Should Amazon and United States Postal Service continue their expansion of Sunday deliveries? Stakeholders United States Postal Service Amazon Taxpayers

26 Define the Issue Should Amazon and United States Postal Service continue their expansion of Sunday deliveries? Stakeholders United States Postal Service Amazon Taxpayers Customers

27 Define the Issue Should Amazon and United States Postal Service continue their expansion of Sunday deliveries? Stakeholders United States Postal Service Amazon Taxpayers Customers Employees

28 Define the Issue Should Amazon and United States Postal Service continue their expansion of Sunday deliveries? Stakeholders United States Postal Service Amazon Taxpayers Customers Employees

29 Establish the Decision Criteria

30 Criteria

31 Establish the Decision Criteria Criteria Customer Satisfaction

32 Establish the Decision Criteria Criteria Customer Satisfaction Effect on Taxpayers

33 Establish the Decision Criteria Criteria Customer Satisfaction Effect on Taxpayers Amazon/Distributor Satisfaction

34 Establish the Decision Criteria Criteria Customer Satisfaction Effect on Taxpayers Amazon/Distributor Satisfaction Employee Satisfaction

35 Establish the Decision Criteria Criteria Customer Satisfaction Effect on Taxpayers Amazon/Distributor Satisfaction Employee Satisfaction

36 Establish the Decision Criteria Criteria Customer Satisfaction Effect on Taxpayers Amazon/Distributor Satisfaction Employee Satisfaction

37 Collect & Analyze Data

38 Customer Satisfaction

39 Collect & Analyze Data Customer Satisfaction Availability to all customers

40 Collect & Analyze Data Customer Satisfaction Availability to all customers Shipping rates

41 Collect & Analyze Data Customer Satisfaction Availability to all customers Shipping rates Twitter feedback

42 Collect & Analyze Data Customer Satisfaction Availability to all customers Shipping rates Twitter feedback Common items delivered

43 Collect & Analyze Data Customer Satisfaction Availability to all customers Shipping rates Twitter feedback Common items delivered Employee Satisfaction

44 Collect & Analyze Data Customer Satisfaction Availability to all customers Shipping rates Twitter feedback Common items delivered Employee Satisfaction Part-time employees

45 Collect & Analyze Data Customer Satisfaction Availability to all customers Shipping rates Twitter feedback Common items delivered Employee Satisfaction Part-time employees Wages roughly $15.30/hour

46 Collect & Analyze Data Customer Satisfaction Availability to all customers Shipping rates Twitter feedback Common items delivered Employee Satisfaction Part-time employees Wages roughly $15.30/hour 25% premium

47 Collect & Analyze Data Customer Satisfaction Availability to all customers Shipping rates Twitter feedback Common items delivered Employee Satisfaction Part-time employees Wages roughly $15.30/hour 25% premium

48 Collect & Analyze Data

49 Amazon Satisfaction

50 Collect & Analyze Data Amazon Satisfaction Mutual advantage

51 Collect & Analyze Data Amazon Satisfaction Mutual advantage Generating more sales

52 Collect & Analyze Data Amazon Satisfaction Mutual advantage Generating more sales USPS has the widest range of coverage

53 Collect & Analyze Data Amazon Satisfaction Mutual advantage Generating more sales USPS has the widest range of coverage Competition with physical retailers

54 Collect & Analyze Data Amazon Satisfaction Mutual advantage Generating more sales USPS has the widest range of coverage Competition with physical retailers Affect on Taxpayers

55 Collect & Analyze Data Amazon Satisfaction Mutual advantage Generating more sales USPS has the widest range of coverage Competition with physical retailers Affect on Taxpayers Mostly from government

56 Collect & Analyze Data Amazon Satisfaction Mutual advantage Generating more sales USPS has the widest range of coverage Competition with physical retailers Affect on Taxpayers Mostly from government No significant increase

57 Collect & Analyze Data Amazon Satisfaction Mutual advantage Generating more sales USPS has the widest range of coverage Competition with physical retailers Affect on Taxpayers Mostly from government No significant increase

58 Identify & Evaluate Solutions Remain in current cities

59 Identify & Evaluate Solutions Remain in current cities Expand to more cities

60 Identify & Evaluate Solutions Remain in current cities Expand to more cities Expand to other retailers besides Amazon

61 Identify & Evaluate Solutions Remain in current cities Expand to more cities Expand to other retailers besides Amazon Break contract

62 Decision Matrix Alternatives

63 Decision Matrix Alternatives

64 Decision Matrix Alternatives

65 Decision Matrix Alternatives

66 Decision Matrix Alternatives

67 Decision Matrix Alternatives

68 Decision Matrix Alternatives

69 Decision Matrix Alternatives

70 Decision Matrix Alternatives

71 Defend & Implement

72 Advantages

73 Defend & Implement Advantages Working with Amazon

74 Defend & Implement Advantages Working with Amazon Only covering large cities

75 Defend & Implement Advantages Working with Amazon Only covering large cities Targets small businesses

76 Defend & Implement Advantages Working with Amazon Only covering large cities Targets small businesses Most profitable service is deliveries

77 Defend & Implement Advantages Working with Amazon Only covering large cities Targets small businesses Most profitable service is deliveries Disadvantages

78 Defend & Implement Advantages Working with Amazon Only covering large cities Targets small businesses Most profitable service is deliveries Disadvantages USPS current financial position

79 Defend & Implement Advantages Working with Amazon Only covering large cities Targets small businesses Most profitable service is deliveries Disadvantages USPS current financial position More resources committed

80 Defend & Implement Advantages Working with Amazon Only covering large cities Targets small businesses Most profitable service is deliveries Disadvantages USPS current financial position More resources committed Potentially risky

81 Defend & Implement Advantages Working with Amazon Only covering large cities Targets small businesses Most profitable service is deliveries Disadvantages USPS current financial position More resources committed Potentially risky Wanted to remove Saturday deliveries

82 Defend & Implement Advantages Working with Amazon Only covering large cities Targets small businesses Most profitable service is deliveries Disadvantages USPS current financial position More resources committed Potentially risky Wanted to remove Saturday deliveries Trade-off:

83 Defend & Implement Advantages Working with Amazon Only covering large cities Targets small businesses Most profitable service is deliveries Disadvantages USPS current financial position More resources committed Potentially risky Wanted to remove Saturday deliveries Trade-off: Contract with Amazon

84 Defend & Implement Advantages Working with Amazon Only covering large cities Targets small businesses Most profitable service is deliveries Disadvantages USPS current financial position More resources committed Potentially risky Wanted to remove Saturday deliveries Trade-off: Contract with Amazon

85 Defend & Implement

86 Impact on Stakeholders

87 Defend & Implement Impact on Stakeholders Taxpayers

88 Defend & Implement Impact on Stakeholders Taxpayers Amazon

89 Defend & Implement Impact on Stakeholders Taxpayers Amazon Competitors

90 Defend & Implement Impact on Stakeholders Taxpayers Amazon Competitors Customers

91 Defend & Implement Impact on Stakeholders Taxpayers Amazon Competitors Customers Employees

92 Defend & Implement Impact on Stakeholders Taxpayers Amazon Competitors Customers Employees EDGE Perspective

93 Defend & Implement Impact on Stakeholders Taxpayers Amazon Competitors Customers Employees EDGE Perspective Environmental

94 Defend & Implement Impact on Stakeholders Taxpayers Amazon Competitors Customers Employees EDGE Perspective Environmental Diversity

95 Defend & Implement Impact on Stakeholders Taxpayers Amazon Competitors Customers Employees EDGE Perspective Environmental Diversity Globalization

96 Defend & Implement Impact on Stakeholders Taxpayers Amazon Competitors Customers Employees EDGE Perspective Environmental Diversity Globalization Ethics

97 Defend & Implement Impact on Stakeholders Taxpayers Amazon Competitors Customers Employees EDGE Perspective Environmental Diversity Globalization Ethics

98 Evaluate, Review & Revise

99 Evaluate

100 Evaluate, Review & Revise Evaluate Customer surveys Employee surveys

101 Evaluate, Review & Revise Evaluate Customer surveys Employee surveys Revenue growth

102 Evaluate, Review & Revise Evaluate Customer surveys Employee surveys Revenue growth Review Annually

103 Evaluate, Review & Revise Evaluate Customer surveys Employee surveys Revenue growth Review Annually Revise

104 Evaluate, Review & Revise Evaluate Customer service Employee service Revenue growth Review Annually Revise Examine all surveys & customer responses

105 Evaluate, Review & Revise Evaluate Customer service Employee service Revenue growth Review Annually Revise Examine all surveys & customer responses Analyze best decision for USPS

106 Evaluate, Review & Revise Evaluate Customer service Employee service Revenue growth Review Annually Revise Examine all surveys & customer responses Analyze best decision for USPS

107 Conclusion

108 Questions?

109 Sources Amazon.com. (September 22, 2014). Determine shipping rates. Retrieved September 11, 2014 from: http://www.amazon.com/gp/help/customer/display.html?nodeId=468636 http://www.amazon.com/gp/help/customer/display.html?nodeId=468636 Bishop, Todd. (May 7, 2014). Amazon and USPS Expand Sunday Delivery to 15 more cities, will reach ‘large portion’ of U.S. this year. Retrieved September 9, 2014 from: http://www.geekwire.com/2014/amazon-expands-sunday-delivery- 15-cities-deal-u-s-postal-service/http://www.geekwire.com/2014/amazon-expands-sunday-delivery- 15-cities-deal-u-s-postal-service/ Dimondstein, Mark. USPS testing Sunday package delivery. (November 30, 2013). Retreived September 22, 2014 from: http://www.nalc.org/news/precord/ArticlesPDF/11-2013/11-2013_news.pdf http://www.nalc.org/news/precord/ArticlesPDF/11-2013/11-2013_news.pdf LoGiurato, Brett. (December 2011). USPS Ends Next-Day Mail: The Impact for Consumers and Companies That Depend on it. International Business Times. Retrieved September 9, 2014 from: http://www.ibtimes.com/usps-ends-next-day- mail-impact-consumers-companies-depend-it-379100 Nixon, Ron. (November 11, 2013) Postal Service to make deliveries for Amazon. Retrieved September 22, 2014 from: http://www.nytimes.com/2013/11/11/business/postal-service-and-amazon-strike-deal.html?_r=0 http://www.nytimes.com/2013/11/11/business/postal-service-and-amazon-strike-deal.html?_r=0

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