1. Driving Performance at MoDOT AASHTO Annual Conference October 2008 Mara Campbell Missouri Department of Transportation

2. Missouri’s Highway System 7 th largest in the U.S. 32,448 miles of highways $65 billion asset More state highways than Iowa, Nebraska and Kansas combined 10,183 bridges/55 major river bridges - most in the nation

3. Transportation – More Than Driving Aviation Waterways Railroads Bicycling Walking Public transit

4. MoDOT Mission Our mission is to provide a world-class transportation experience that delights our customers and promotes a prosperous Missouri. Identifying Direction

5. MoDOT Tangible Results Uninterrupted Traffic Flow Smooth & Unrestricted Roads/Bridges Safe Transportation System Roadway Visibility Personal, Fast, Courteous & Understandable Response To Customer Requests Partner With Others To Deliver Transportation Services Leverage Transportation To Advance Economic Development Innovative Transportation Solutions Fast Projects That Are Of Great Value Environmentally Responsible Efficient Movement Of Goods Easily Accessible Modal Choices Customer Involvement In Transportation Decision-Making Convenient, Clean & Safe Roadside Accommodations Best Value For Every Dollar Spent Attractive Roadsides Advocate For Transportation Issues Accurate, Timely, Understandable & Proactive Transportation Information Defining Success

6. Meaningful Measures Around 100 individual measures Senior and mid-level managers involved Gauging Progress

7. Accountability Quarterly review meetings Presentations regarding performance Discuss actions … NOT PLANS! Integrating the Management Process

8. Cascading Effect Supplement breaks down measures for internal use Districts and divisions have their own Trackers Individual performance plans Linking All Levels

9. Focused Strategies

10. Consistent Results

11. High Performance 992

12. Performance Management is Big! Integrated management approach into all aspects of the organization

13. Smooth Roads Initiative

14. Allows more design flexibility Projects built to solve transportation problems rather than meet rigid standards Saved $400 million in its first five years Empowering Employees Practical Design

15. Links performance with Tangible Results Self-sustaining budgets Quarterly payouts of up to $500 In FY 2008, three active programs produced a net savings of more than $235 million Engaging Employees

16. Performance Management Produces Winners

17. Thank You! For more information, contact: Mara Campbell Missouri Department of Transportation (573) 526-2908 mara.campbell@modot.mo.gov