1. TM Project web site www.arl.org/libqual/ Report Meeting Colleen Cook Bruce Thompson Martha Kyrillidou Jonathan Sousa June 21, 2003 ALA Toronto CANADA

2. LibQUAL+™ Growth

3. 2003 LibQUAL+™ Survey Activity

5. LibQUAL+™ 2003 Summary Colleges or Universities

6. LibQUAL+™ 2003 Colleges or Universities – Dimension Means

7. LibQUAL+™ 2003 Colleges or Universities – Library Use

8. LibQUAL+™ 2003 Colleges or Universities – Core Questions

9. LibQUAL+™ 2003 Summary Community Colleges

10. LibQUAL+™ 2003 Community Colleges – Dimension Means

11. LibQUAL+™ 2003 Community Colleges – Library Use

12. LibQUAL+™ 2003 Summary Academic Health Sciences

13. LibQUAL+™ 2003 Health Sciences – Dimension Means

14. LibQUAL+™ 2003 Health Sciences – Library Use

15. LibQUAL+™ 2003 Summary Military Institutions

16. LibQUAL+™ 2003 Military Institutions – Dimension Means

17. LibQUAL+™ 2003 Military Institutions – Library Use

18. LibQUAL+™ 2003 Summary State and Public Institutions

19. LibQUAL+™ 2003 State and Public – Dimension Means

20. LibQUAL+™ 2003 State and Public – Library Use

21. LibQUAL+™ 2003 Summary United Kingdom

22. LibQUAL+™ 2003 United Kingdom – Dimension Means

23. LibQUAL+™ 2003 United Kingdom – Library Use

24. LibQUAL+™ 2003 Summary French Canadian

25. LibQUAL+™ 2003 French Canadian – Dimension Means

26. LibQUAL+™ 2003 French Canadian – Library Use

27. Key to Radar Charts

28. Key to Bar Charts

29. LibQUAL+™ 2003 by the Numbers InstitutionsSurveys Total308128,958 American English285115,852 Colleges and Universities22198,206 Community Colleges307,354 Academic Health Sciences227,388 Military Institutions61,697 Public and State Institutions5741 Academic Law Institutions1466 British English2011,919 Canadian French2416 Dutch English1771 ARL6631,479

30. LibQUAL+  Related Documents LibQUAL+  LibQUAL+  Web Site http://www.arl.org/libqual/ LibQUAL+  LibQUAL+  Bibliography http://www.coe.tamu.edu/~bthompson/servqbib Survey Participants Procedures Manual http://www.arl.org/libqual/procedure/lqmanual2.pdf