1. Emily Cable Holly Freewynn John Schoppert LI813XP Reference and User Services Spring 2011

2.  Joliet Junior College – founded in 1901 in Illinois  Great Depression – workforce training  World War II – GI Bill  1960s – the network is realized  Focus on “local community

3. Tacoma PCC Gender % M 36 F 64 M 44 F 56 Age – Avg 29 33 Ethnicity % Caucasian 65 72 African Am. 13 6 Hispanic 9 10 Asian/Pac. Is. 12 10 Native Am. 3 1 Receive aid - % 41 30 Enrollment – yr 15K+ 93K+

4.  Workforce development  Academic transfer  Basic skills training  Community Education

5.  Less academic experience  Older students whose technology gap can be barrier  Limited financial resources for library staff  Distance education students  Patrons for whom English is a second, third language

6.  Lots of one-on-one, helping less savvy students understand research and using sources  Referring and using ESL materials appropriately  Staffing and budget issues cause a variety of staffing patterns to meet student needs

7.  Offering extra support in using computers and other tech tools  The need remains for GED, testing and basic college preparation  And, always, help for the life-long learner

8. Created by LibrariansSupports student coursework Resarch:  Subject Guides  Tutorials  Paper writing guide  Website Evaluation  Database basics  Lib 101 Reference Collection Examples:  Building Codes  Venipuncture standards  World Book Encyclopedia  ESL grammar guides  Job search reference  Music Dictionary

9.  http://www.aacc.nche.edu http://www.aacc.nche.edu  http://www.pcc.edu/ir/studentoutcomes/index.html http://www.pcc.edu/ir/studentoutcomes/index.html  http://www.tacomacc.edu/abouttcc/quickfacts/  Bell, C.J. (2004). A passion for connection: Community colleges fulfill the promise of cultural Institutions. Ref User Serv. Q 43(3). P 206-212  Tolle, A.L. (2001). Reference and the community college: Renaissance librarians at Pikes Peak community college. Colorado Libraries 27(2). P 28-30  Linsley, L.S. (1994)  Albanese, A.R. (2004) check date A tale of three librarians. Library Journal. 129 p12-14.