1. UAA Fall 2002 Leadership Retreat “ Focusing on Student Success ” Noel-Levitz Student Satisfaction Survey Fall 2001 Results Anchorage Campus

2. Profile of Respondents 60% Full-time students 68% Female 56% 25 & older 25% Ethnic diversity 70% Employed

3. Profile of Respondents 86% indicated that attaining a degree was their educational goal. (58% bachelors degrees) 73% indicated that UAA was their 1st choice.

4. Profile of Respondents Full-Time 97% wanted a degree 61% were less than 25 17% worked full-time 29% owned a home Part Time 72% wanted a degree 80% were 25 years+ 60% worked full-time 62% owned a home

5. The Results Compare scores to national group scores of 4 year public institutional means Importance & satisfaction Gap analysis

6. Academic Highlights Part-time Students Faculty provide timely feedback Quality of instruction excellent Faculty take into consideration differences when teaching Adjunct faculty competent Faculty are fair & unbiased Faculty care about me as an individual

7. Academic Highlights Full-time Students Faculty provide timely feedback Faculty take into consideration differences when teaching Graduate assistants competent as instructors Faculty usually available after class & during office hours Major requirements clear & reasonable Library resources & services are adequate

8. Campus Climate Part-time Students Strong commitment to racial harmony Freedom of expression is protected Campus is safe and secure Student Center comfortable place Campus well maintained Equal opportunities to participate in intercollegiate athletics Sufficient weekend activities

9. Campus Climate Full-time Students Strong commitment to racial harmony Freedom of expression is protected Campus is safe and secure Student Center comfortable place Campus well maintained Equal opportunities to participate in intercollegiate athletics Institution shows concern for individuals Residence halls are comfortable

10. Services for Students Part-time Students Tuition worthwhile investment Billing policies reasonable Class change policies reasonable Computer labs are adequate Convenient business office hours Assessment/course placement procedures reasonable

11. Services for Students Full-time Students Tuition worthwhile investment Billing policies reasonable Computer labs are adequate Parking space is adequate Fair student disciplinary procedures

12. Helpful/Competent Staff Health Center staff competent Bookstore staff helpful Library staff helpful & approachable Police respond quickly

13. Overall College Experience College experience met expectations UAA - 4.42Nat ’ l - 4.38 Overall satisfaction with experience UAA - 5.13Nat ’ l - 5.09 Would enroll again UAA - 5.43Nat ’ l - 5.18**

14. Areas for Growth Increase sense of belonging Increase sense of pride Increase sense of school spirit Enhance reputation in the community Communicate commitment to academic excellence More variety of courses More academic advising & career services

15. Areas of Concern Adequate parking Getting the run around when seeking information Admissions, registration, financial aid services Ability to register with few conflicts Use of mandatory student fees

16. Next Steps Parking garage & peak parking adjustments Image & reputation marketing campaigns Enhancing student life through setting traditions & outreach programs Campus initiatives for academic courses & academic support services And…

17. Next Steps “ Single Point of Entry ” Campus site visits for “ best practices ” Benchmarking & analysis University Center