2. 1 Governance & Corruption Service Delivery Surveys TRANSPARENCY INTERNATIONAL BANGLADESH 9th IACC Durban, South Africa 10-15 October 1999

3. 2 Surveys - Examples & Experiences Developing of Standards TIB has undertaken the following surveys: 1. News scan analysis 2. Pilot Survey 3. Nationwide survey 4. Focus Group Discussions 5. Governance survey for Human Development Centre

4. 3 On-going and Future surveys: 1. Municipal election survey 2. Survey of civil servants 3. Bribery Propensity Index 4. Bribe Payers' Survey

5. 4 Step 1.  Meeting with NGOs  Discussion on corruption at community level Step 2.  Meeting with concerned Ministries and Departments

6. 5 Step 3. Step 4.  Generate randomised households with widest possible coverage  Pre-testing draft questionnaire Step 5.  Finalisation of questionnaire

7. 6 Step 6. Step 7.  Field Work by investigators  Discussion with community for validation and recording consensus on remedy  Initial Analysis

8. 7 Step 8. Step 9.  Discussion with officials at local level  Finalisation of report Step 10.  Presentation of survey results

9. 8 Corruption as People See it Focus Groups

10. 9 Police and Courts  96% of HHs said they have to pay the police to get any help or service  63% of HHs involved in court cases said they have to bribe court officials and lawyers  89% of HHs involved in court cases said it was almost impossible to get  fair and quick judgment from the court without money or influence HH SURVEY - FINDINGS

11. 10 Education 74% of HHs said it required extra-regular methods to get children into school 42% of HHs said it was not possible for children to get good results or promotion into next higher class without hiring teacher as private tutor Health 40% of HHs reported extra pay needed to get admission to hospitals 41% of patients at hospitals said they did not get their medicine without extra pay

12. 11 Main institutions where bribery is said to be necessary are  -Thana Police (97% 0f HHs) and  -Courts (89% of HHs) Perceived causes of corruption:  -"get rich quick" - 76%  -"moral degradation" - 58%  -"lack of accountability" - 51%  -"inadequate salary" - 32% !!!"

13. 12 Findings: Governance Survey (524 respondents)  half expressed faith in the political system  76% believed their political leaders to be corrupt  More than 50% showed dissatisfaction with the delivery of public services  Corruption was seen mostly as bribery and the misuse of power by those in authority  36% thought that corruption had increased over the past five years  82% considered the police department to be the most corrupt government department

14. 13 Presentation Prepared By:Comsoft 44/6 North Dhanmondi (1st floor) Kalabagan Dhaka-1205, Bangladesh. Tel: 880-2-9121948 E-mail: comsoft@bdmail.net

15. 9 th International Anti-Corruption Conference