1. Outputs to Outcomes: A Preliminary Assessment of Community Impact through Community Voice Michele K. Wolff, UMBC LaToya White, Health Leads

2. UMBC Service-Learning Impact Survey  Adapted from: Learn and Serve America Community Partner Survey of the American Association of Community Colleges  46 community partners invited  33 responses (72% response rate)

3. Partner Organization Characteristics  58% of respondents are education-based organizations  18% serve vulnerable populations/represent individuals with disabilities  53% identify as Nonprofit  43% identify as School-based/K-12  46% identify as medium sized based on budget and number of clients served ( with 27% serving up to 100 clients annually)

4. Assessment Process Methods of Partner Engagement  Focus Group: focused on initial intent and content of survey  Email: focused on question/survey review and revision; this method was used several times throughout the year to get on-going feedback for survey revisions  On-line survey: for data collection  Face-to-face meetings: focused on data interpretation and survey revisions Benefits of Partner Voice  Survey revisions can better capture the work and impact of students  Findings also reflect the desired learning of community partners, increasing potential for meaningful use

5. Findings Outcomes:  92% of respondents indicated students had direct service contact with clients  Because of direct student contact, organizational capacity to serve was enhanced or there would have been no service delivered at all  Categories of impact: educational achievement, health- related outcomes, socialization of vulnerable/marginalized populations  Substantive, on-going partner engagement to ensure community voice

6. Next Steps  Begin to address limitations of survey (e.g., explore other instruments; use more rigorous analysis methods)  Continue on-going dialogue with partners to ensure community voice  Continually revise survey questions to reflect partner feedback  Implement survey in subsequent academic semesters

7. Thank You! Arbutus Middle School Baltimore Animal Rescue & Care Shelter College Gardens Youth Program Education Based Latino Outreach Health Leads Lakeland Elementary/Middle School Maryland Academy of Technology & Health Sciences (MATHS) Maryland Food Bank Multiple Sclerosis Swim Therapy Program Refugee Youth Project