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Published byBarbra Ross Modified over 9 years ago
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Completing the Circle Bringing health, wellness, workers’ compensation and disability into an integrated process at Textron Gary Anderberg, PhD, Broadspire
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Where did we start? Textron– large, diversified, multi- state manufacturer Disability and workers’ compensation integrated in 2009 One manager for all disability programs The great majority of employees have the same group health plan
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Who are the players? Conductor– Dan Shaughnessy, Textron Strings/Group health– United HealthCare Woodwinds/Disability– Metropolitan Brass/Workers’ compensation– Broadspire Percussion/EAP– regional vendors
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What are the problems? An aging workforce Chronic disease management services in place but underutilized Wellness services in place but underutilized A growing need to control disability costs while doing the right thing for employees
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The solution– work together United provides a long list of wellness and chronic disease management (CDM) services for Textron The ready availability of both wellness and CDM programs is the key. Consider– every claim is a teachable moment– don’t waste it!
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Connecting the dots Both the disability and the WC teams have been instructed in what services are available from UHC and how to match injuries, illnesses, or co-morbids to the right wellness or CDM service. Referral processes have been established– from warm transfer to a daily reach out list (in WC, jurisdiction counts). Metrics are being developed to track referrals, employee actions and success.
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Looping in the EAPs Textron’s EAPs are regional, so a separate technique was called for. A letter, tailored to where the claimant lives, is included in the STD or the WC claim packet. The nurse handling a new claim may also suggest accessing the correct EAP when the claim warrants. The letter and the call function as gentle reminders– you have this service and now might be a good time to access it.
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Using the teachable moment A person who has just filed a disability claim and is now off work is alert and concerned and engaged– and ready for the message of the program: Now is the time to get serious about wellness. Now is the time to get that chronic co- morbid condition under control. Now is the time to take the rest of your life seriously.
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