1. OBJECTIVE Understanding process and timelines for Vodafone customer orders.

2. Order Placed Credit assessments and ID validation Allocation of stock Day 1 Vodafone warehouse processes and ships order Service activated Day 2 & 3 Order status updated in Vodafone back- end systems Customer record created Day 4 Customer record included in Vodafone’s daily reporting to ACN Day 5 PCL updated Business Days Loading ACN’s order data from Vodafone’s system into the PCL Note: Credit check and handset back order may add days to this process

3. Day 6 Customer not appearing in PCL IBO submits “Missing Customer/Points” online form Day 7 ACN processes missing customer appeal and sends to Vodafone Between Day 8 & 10 Vodafone investigates and if approved, allocates customer to IBO By Day 11 Vodafone includes claimed missing customer to ACN in daily reporting By Day 12 Claimed customer appears in PCL Missing customer claim process Business Days

4. Claiming Missing Vodafone Customers & Points – Online Form https://www.acnpacific.com/ibo-enquiry-form/ Step 1: Select your enquiry category. Options: Missing Points or Missing Customer Step 2: Enter your ACN Business ID Step 3: Enter your email address Step 4: Re-enter your email address for confirmation Step 5: Enter preferred contact number (optional)

5. Step 6: Enter customer’s first name Step 8: Enter customer’s mobile number NOTE: Enter customers new mobile number assigned by Vodafone OR the customers existing number that has already been ported to Vodafone Step 9: Enter Vodafone Account Number (9 digit number sent by Vodafone to the customer). Contact your customer for this number. Step 7: Enter customer’s last name Step 10: Enter Service Type. Options: Mobile OR Mobile Broadband Claiming Missing Vodafone Customers & Points – Online Form https://www.acnpacific.com/ibo-enquiry-form/

6. Step 11: Enter Order Date. This step is optional, but preferred Step 12: Enter additional information, e.g. customer signed up online or over the phone, which plan the customer signed up to, any Vodafone reference numbers customer received, if the customer has their received order, delivery tracking number Claiming Missing Vodafone Customers & Points – Online Form https://www.acnpacific.com/ibo-enquiry-form/