1. Relationships With Your Local Funeral Services. Findings from general public questionnaire.

3. Were you satisfied with the level of care and attention given to you? Yes91% Yes91% No9% No9%

7. The most important part of the funeral rite? Closure/ time to say goodbye Closure/ time to say goodbye Respect Respect Celebration of life Celebration of life Burial Burial Removal/ Church service Removal/ Church service Good staff Good staff Tradition Tradition

9. Specifications you would like to see catered for… 65% had no specifications 65% had no specifications Some suggestions were: Non- religious service Non- religious service Humanistic service Humanistic service Less business like, more warmth Less business like, more warmth More information More information Cheaper coffins for cremation Cheaper coffins for cremation Tea/coffee at service Tea/coffee at service

11. Out of those who were familiar with the term embalming… 50% mentioned the delay of decomposition and/or preservation of the body

12. Other answers: Taking out organs Taking out organs Removal of body fluids/ injection of chemicals Removal of body fluids/ injection of chemicals Like Egyptian mummies Like Egyptian mummies Body ready for viewing Body ready for viewing 8% had heard the term but could not expand.

17. Out of the 14% who referred to qualifications… ¾ of these people showed a greater knowledge on the embalming procedure. ¾ of these people showed a greater knowledge on the embalming procedure. They also chose more than this one option. They also chose more than this one option.

18. Additional services you would like to see offered: 60% had no additional suggestions

19. Most suggested services: Grief counselling and support groups Grief counselling and support groups Payment schemes/ prices Payment schemes/ prices Humanistic/ choice of religious services Humanistic/ choice of religious services Other suggestions: Help with headstone services. Help with headstone services.

20. End