1. Staffing involves: l Matching _______with _______ »___________________ »recruitment »selection l Because of the ______________, the same organizational plan could lead to _____________

2. l ______________ »placement »orientation, training »performance appraisal »continuing education l ______________ »_______________________ l ______________ »health, safety »__________________ »decision-making »__________________ »labor relations Managing involves:

3. The Employment Process: Staffing Inventory Needs Recruit Select

4. Recruitment l Internal l External

5. Selection l _______________ »skills »past experience »references l _______________ »skills »personality »attitude l ____________ “An ounce of prevention is worth a pound of cure.” Benjamin Franklin

6. The Employment Process: Managing Placement Orientation Training Developing

7. Placement l match people to task l establish a ______________

8. Development: Orientation l ____________ to the company l review of ______________ l review of benefits and services l benefit plan ___________ l complete employment documents l review employer __________ l set __________ expectations l introduce to fellow workers, facilities, job

9. Development: Training l respect workers as ________ l __________ can be efficient and help build _____________ l _____________ training »analysis and preparation »instruction »provide ____________

10. Development: Performance Appraisal l Why? Determine:

11. Development: Performance Appraisal l How? »________ scales »critical-incident appraisals »BARS = _________________________ »MBO = __________________ »always include _________________ –inform, 2-way communication –_______________ –set ________

12. Development l Promotions »increased responsibility and salary »could be _______________________ »i.e. recognize employee’s worth l Transfers »find a niche for a good employee

13. Development: Discipline l fair, clear, consistent, known l enforce promptly and fairly »“Hot stove” analogy: l action should match infraction 1.informal talk 2.________warning 3.________ warning 4.disciplinary _________ 5.____________ 6.____________

14. Development: Dismissal l action of last resort l include ____________ l discuss with other employees?

15. Supervision l Bridge between labor and management l Routine supervision l Decision-making/Problem- solving l Handling grievances l Staff conferences