1. 1 2009 ALA Store Director’s Conference Heidelberg, Germany CSM Victor Garcia Senior Enlisted Advisor July 29, 2009

2. 2 Sanitation Safety IG Inspections Litigation Employee Shopping Benefit Senior Enlisted Advisors

3. 3 A clean, pleasant store is Article II of the “DeCA Customer Bill of Rights” Overall clean appearance is first impression on customers – They deserve it Areas with big “payoffs” are floors, shelves, display counters, restrooms

4. 4 Safety is everyone’s job Employees and customers benefit

5. 5 Inspect what you expect Keep standards high Inspector General is there to help you Compliance to DeCA’s high standards sets us apart from our civilian counterparts

6. 6 Management must aggressively act to stop harassment, discrimination & retaliation Courts are starting to assess liability for supervisory/ management deficiencies in failing to correct problems that arise between employees Lack of Communication Demise of civility Failure to listen/hear Forgetting the “Golden Rule” applies to employees Creating perception of a lack of respect Failure of leadership/supervisory accountability Manager’s focus on mission outputs Ignoring the people issues until the problem is severe Viewed as tacit approval of action, making us vulnerable for significant liability We’re getting better but sensitivity still needed We must get serious— Management anti-discrimination training Timeliness in taking appropriate actions Holding mediocre and incompetent supervisors, managers, & resource providers accountable in a real way We cannot continue to rationalize a managers' conduct because a problem employee is a poor performer Or by saying, “That’s just [name of supervisor]”

7. 7 Working to get authorization for employees to be authorized the Commissary Benefit Improves Retention Improves Morale Improves Quality of Life

8. 8 CMSgt Larry Fullilove DeCA East SGM Linda K. Ricker DeCA Europe MCPO Joe L. Valdez DeCA West

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