1. & ASSOCIATES © 2009 Flickr: thinkpanama New Staff Roles

2. & ASSOCIATES © 2009 Flickr: thinkpanama Communication Articulate engagement Facilitate agreements Negotiate outcomes

3. & ASSOCIATES © 2009 Flickr: thinkpanama Actions Create inviting work environments Prioritize volunteer efforts Vet for skills and interests Convene and launch teams Collaborate for results

4. & ASSOCIATES © 2009 Flickr: thinkpanama Results Cultivate volunteer leaders Build individual capacity Increase human and financial resources

5. & ASSOCIATES © 2009 Managing Transitions: Making the Most of Change, by William Bridges Transitions Recognize, honor, and be done with the past Sadness, grieving, feeling overwhelmed, fear Letting Go Experiment and innovate Chaotic, exciting, uncomfortable, nerve-racking Neutral Group recognizes what worked and what didn’t Group commits to implementation plans Assessment Change happens! Change

6. & ASSOCIATES © 2009 The Tipping Point Flickr: your mistakes are your style The Tipping Point by Malcolm Gladwell MavensConnectorsSalespeople Stickiness Factor Context Matters