2. Enterprise Information Systems Ebtisam AlHarthi

3. Learning Objectives *Learn the basic concepts in enterprise information systems. *Determine how to extract information needs for a DSS. *Compare features and capabilities of EIS and DSS. *Learn the relationship between and amongst business intelligence/DSS systems. *Understand the capabilities of enterprise information portals. *Examine supply chain management issues. *Discuss customer relationship management concepts. *Understand how the Web impacts EIS, and vice versa. *Describe how EIS has improved decision making. *Learn emerging and future EIS.

4. Enterprise Information Systems *Executive information system - Computer system that allows executives access to management reports *Drill-down capabilities *User-friendly *Executive support systems -Comprehensive executive support system Includes communication, office automation, analysis support, business intelligence *Enterprise information systems -Corporate-wide system -Not restricted to executives -Business intelligence

5. Information Flows -Internal information from functional units -External information from Internet, news media, government *Environmental scanning

7. CHARCTERISTICS AND CAPABILITIES OF EXECUTIVE SUPPORT SYSTEM Ebtsam AlAmri

8. Capabilities of Enterprise Information System  Drill-down paths -Provide details of any summarized information -Supported by star or snowflake schemas  Critical success factors - Strategic, managerial, or operational -Sources: organizational, industrial, environmental  Types of information monitored: Key problem narratives Highlight charts Top level financials Key factors Detailed key performance indicator responsibility reports

9. Capabilities of Enterprise Information System  Status Access - the latest data of key indicators can be accessed at any Time via network.  Analysis Analytic Capabilities are available in executive system information  Exception reporting -based on the concept of Management by exception  Navigation of information Large amounts of data can be analyzed  Audio and Visual Use of colors and sounds  Communications E-mail, news groups, call for a meeting.

10. Characteristics of Enterprise Information System  Quality of information - produces correct information -produces complete & validated information  User interface - Allows secure &confidential access to information - Has short response time  Technical capability provided - Access electronic mail -provides forecasting

11. COMPARING AND INTEGRATING EIS AND DSS

12. Comparing EIS to DSS DSSEISDIMENSION Analysis, decision support. Status access, drill down. Focus Analysts, managers,professionals Senior executivesTypical users Information supporting specific situations News items, competitors, demand reports Type of information The core of the DSSLimited built in function Model base Planning, organizing & controlling Tracking & controlPrincipal use

13. 8.7 EIS, DATA ACCESS, DATA WAREHOUSING,OLAP,MULTIDIMENSIONAL ANALYSIS,PRESENTATION, AND THE WEB Sara AlBaadi

14.  Data warehouses are used as the single data sources for EIS  Once data are accessed and provided, analysis and display become important. Combination of multidimensional analysis with OLAP allow to display data in - Spreadsheets and graphics formats - slice-and-dice - Web-ready EIS Data Access and Use

15. Enterprise Portals  is a framework for integrating information, people and processes across organizational boundaries – Integrate internal applications with external applications – Web-based interface

16. Enterprise Portals  Most reasons for deploying an Enterprise information Portals (Corporate portals) include: Distributing information more effectively Encouraging collaboration work Managing content and information Integration with enterprise application Supporting customer and suppliers and partners Improving internet administration Reducing training cost

17. 8.8 SOFT INFORMATION IN ENTERPRISE SYSTEM

18. Soft Information  Soft information is “ fuzzy, Unofficial, Intuitive, subjective, nebulous, implied, and Vague. “ It broken down into the following categories : –Predictions and speculations (78.1%) –Explanations and justifications (65.6%) –News reports and external data sources (62.5%) –Schedules and formal plans (50.0%) –Opinions and feelings (15.6%) –Rumors and hearsay (9.4%)

19. Organizational Decisional Support Systems(ODSS) Ahood AlGhtani

20. Organizational Decisional Support Systems(ODSS) - (ODSS): A DSS that is used by individuals or groups at several workstations in more than One organizational unit who make varied (intrrelated but autonomous ) decisions using common set of tool. -Characteristics of(ODSS): 1 ) Focused on organizational task or activity 2) Cuts across hierarchy layers or functional groups 3)An ODSS involves Computer based technologies and also involves Communication technologies

21. Supply chains and the value chains

22. Supply Chains Supply Chains : refers to flow of Material, information, services from suppliers through factories and warehouses to the end coustmer - Supply chain management : Planning, organization, and coordination of supply chain activities - Componnents of Supply Chains : - Upstream = suppliers - Internal supply chain = changing inputs to outputs - Downstream = distribution

24. Supply Chains and the Value Chains --The concept of the Supply Chains is related to the concept of Value Chains and value system -Porter’s value chain model: - Primary activities (Inbound logistics, Operations,Outbound logistics, Marketing and sales,Customer service) -Support activities (Organization’s infrastructure, Human resource management, Technology development, Procurement -all Support activities can Support any or all of the Primary activities

25. Value System -Value chain is part of larger stream called value system. -Includes tiers of suppliers.

26. Supply Chain Problems and Solutions Hind AlGhamdi

27. Supply Chain Problems Uncertainties - Demand forecasts - Delivery time - Quality issues Other issues - Poor customer service - Cultural problems

28. Solutions To Supply Chain Problems Solutions – Inventory management – Use outsourcing rather than do it yourself during demand peaks. – “Buy” rather than “make” whenever appropriate. – Configure optimal shipping plans. – Reduce number of intermediaries – Use fewer suppliers.

29. Supply Chain Computerization

30. MRP ( Material Requirements Planning ) - Inventory Models - production schedule - Bills of materials CRP ( Capacity Requirements Planning ) - Added factory and machine capacities MRP II ( Manufacturing Requirements Planning ) - Added financial and resource planning

31. Benefits Of Integration TangibleIntangible Inventory reduction Personnel reduction Improved productivity Cost reductions Increased revenues Delivery improvement Financial improvement Reduction in maintenance Visibility of information Improved processes Better customer service Standardization Flexibility Increased business performance

32. Customer Relationship Management System (CRM) Haya Bin Adi

33. Definition: is an enterprise approach to understanding customer behavior through meaningful communications. Focused on: Customer acquisition. Customer retention. Customer loyalty. Customer profitability. o Enables one-to-one marketing. o Allows for proper allocation of resources to each customer class. CRM

34. Relationship Technologies Data warehouses Foundation for CRM Business intelligence/business analytics: o Data mining. o Predictive analytics determine relationships. o OLAP

35. Benefits of CRM Decrease expense of recruiting customer Reduce sales costs Improve customer service Increase customer retention Increase customer loyalty Greater profitability

36. Issues of CRM Failure to use software Integration Organizational culture Expensive Adapting business processes Retention of employees Training Commitment from top management

37. Success of applying the CRM Often intangible: Improved customer satisfaction : Tangible Reduced reporting cycle Reduced expense of doing business Reduced sales cycle Increased productivity Increased sale

38. The End