1. Introduction OPS 370

5. Kellogg’s Company

6. What is Operations Management?

7. Services vs Manufacturing Ops Services Manufacturing

8. Service vs. Manufacturing Operations

9. Similarities-Service/Manufacturing Use technology Have quality, productivity, & response issues Must forecast demand Have capacity, layout, and location issues Customers and suppliers Scheduling and staffing issues

10. Trends in OM

11. Why Manufacturing Still Matters…

12. For the Following Operations… What are the Inputs (Resources)? Identify the Transformation Taking Place… What are the Outputs?

13. Mercedes Benz

14. US Pipe Co

15. Bank

16. Restaurant

17. Grocery Distribution Center

18. Productivity

19. Productivity Measures

20. Productivity

21. Productivity Example What are the Inputs and Outputs? Labor Productivity Values (2009)? *Assume Costs in Millions of $

22. Productivity Example Total Productivity Values (2009)? – Chairman: – Cookie: – Riley:

23. Productivity Example % Change in Total Productivity from ‘09-’10? – Chairman: – Cookie: – Riley: