1. Consumer rights

2. Who is a consumer?  A person who pays for goods and/or services from a supplier.

3. A goods or a service?

4. Some consumer rights… A consumer has the right to:  Expect that goods and services will be safe and of good quality  Be given the correct information about goods and services  Be able to choose what to buy, where to buy, when to buy  Complain  be listened to  Receive fair treatment  Refund, exchange or repair if product is of bad quality  Expect labels to show contents, quantity and quality of the goods purchased

5. Steps to take when unhappy with good or services  Contact the producer of the goods or services  Ask to see the manager  Be polite  Outline the complaint clearly

6. Australian competition and consumer commission  Give you information about your consumer rights and obligations.  Give you information about your consumer rights and obligations.  Suggestions for how to handle problems  Suggest the right agency to complain to if they cannot help you.  Suggest the right agency to complain to if they cannot help you.  Provide a range of consumer information materials so you can learn more about your consumer rights.  Provide a range of consumer information materials so you can learn more about your consumer rights.