1. Good Afternoon! 9/11/13 Today we are: –Discussing consumer rights and responsibilities Consumer Obligations Next class: –Comparison shopping – ideas? Tuesday: –Quiz on Consumer buying process, rights and responsibilities

2. Consumer Rights and Responsibilities

3. 1. To Safety / To Use Products Safely

4. Right: Government Protection Food and Drug Administration (FDA) Consumer Product Safety Commission (CPSC) Read information, use and care booklets. Responsibility:

5. 2. To Be Informed/ To Seek Information and use it to make decisions

6. Right: Protection against false and misleading information. Choose appropriately Responsibility:

7. 3. To Choose /Choose goods and services carefully

8. Right: A variety of products Competitive prices No monopolies Shop a variety of places. Use consumer magazines Responsibility:

9. 4. To Be Heard / To speak up and let likes and dislikes be known.

10. Right: Complain BBB Consumer Protection Agency Complaint letters Support reputable businesses Responsibility:

11. Case Studies Read 3 case studies and answer the questions Can work with a partner after reading on your own –Discuss the situation and possible answers –Decide on best answer and write it down –We will discuss as a class when everyone’s done

12. Let’s Review! Know your rights video Summary: –Write a one paragraph summary of your consumer rights and responsibilities Why is it important to know your rights as well as your responsibilities? What can happen if you don’t know your rights? How will you make sure you are being a responsible consumer in the future?