1. PARTNER KICK START How to make the most of your Partner Programme Membership Presented by: Sinéad Doohan sdoohan@microsoft.com

2. Some Key Feedback from our Partner Survey  Inconsistent Partner Communication & Messaging.  Pulling out and communicating the most important content.  Partner Portal is difficult to navigate.  Lack of Education regarding the Partner Programme, Licensing, the tools, resources, training & events available.  Achievement of Gold/Cert status - Building Skills.  Perceptions that products are not secure enough and don't integrate well.  Minimal Sales Training & Tools

3. What are we doing to help.....  Monthly Partner Newsletter for Irish Partners  Localised – providing you with details of training, events, promotions, product information and partner programme resources.  Partner Portal:  Partner Portal Home Page revamp.  Partner Portal Landing Pages.  Partner Education & Skilling Up:  Partner Kick Start Sessions.  Partner User Manual.  Partner Programme Contact.  Coming Soon – Partner Videos.

4. Microsoft Confidential GRS Survey – We Need Your Feedback  What is it?  Global Satisfaction Survey – run twice a year (Sept & March)  How Satisfied are you with Microsoft.....  Measuring and gauge of how well we are listening to your feedback and addressing it.  Help us improve you Partner Experience!

5. Microsoft Confidential Partner Programme Benefits BenefitGold €1550 approx Certified €1550Registered €360 Points required 120 50None LicensingWorth €50K+Worth €30KAction Pack €20K IT Competency Directory Microsoft Financing Technical Advisory Service Professional Support Incidents 55 Business Critical Phone Support (Only MAPS, Empower & SBS) CSAT Logo Builder Free Online Training (PLC) Response Management through Partner tool

6. Microsoft Confidential Partner Help Desk – General & Technical Query TypeExampleNumber to Call GENERAL PARTNER QUERIESAbout your partner programme membership, enrolment, Action Pack, Partner Membership Centre. 1800 554 943 (ROI) 0800 917 3128 (NI) TECHNICAL PARTNER QUERIESProfessional Support Incidents / Technical Advisory Service / Business Critical Support 1850 940 940 (ROI) ( Option 4 & then Option 3 ) 0870 60 70 700 (NI) LICENSING QUERIESGeneral Licensing Questions around purchase options. 1850 940 940 (ROI) (Option 1) 0870 60 70 700 (NI) RESPONSE MANAGEMENTThrough Partner Tool: enables partners to provide customers with Feedback. Log Online Here

7. Microsoft Confidential DEMO: Partner Membership Centre

8.  Cash Rebates  Resellers who purchase in average more than $ 2.000/month (€ 1.600) of legitimate products over a 6-month period from Authorized Distributors  This will enable partners to achieve the required minimum threshold of $ 200 rebates in 6 month  Marketing Funds  Resellers who purchase in average more than $ 5.000/month (€ 7.500) of legitimate Finished Goods products** over a 6- month period from Authorized Distributors  This will enable them to achieve the required minimum threshold of $ 1.000 marketing funds reward in 6 month  Marketing funds claim are subject to Microsoft approval *Club T&Cs prohibit to enrol partners who do not sell directly to end customers ** OEM products are not eligible for marketing funds from Microsoft Club Who is eligible for Microsoft Club ?

9. Microsoft Confidential AllocationActivity TypeActivity Example Timing Demand Generation Advertising: Print, Web, Direct Response Mailing Occurs within current usage period, before claim introduction Same Market Development Events, Seminars, Tradeshows Partner Readiness MCP exams and training, sales training Up to 100% Marketing Funds activities (1 of 2)

10. Microsoft Confidential Reward table: examples Annuity programs reward equally new, recurring and renewal revenue – thus 3 year Older OSL and MYO recurring are included Government programs are also rewarded Academic Products are not rewarded in the Club

11. Microsoft Club Helpdesk The Microsoft Club Helpdesk is the single point of contact for queries from all users. Queries will be escalated by the Helpdesk as required Hours of business: 9h00 to 18h00 (CET) Days: Monday to Friday clubhelp@msdirectservices.com